Internship - Order Handling and Customer Support specialist

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Sales Support Manager __ Your role and responsibilities In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: hybrid You will be mainly accountable for: Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management. Qualifications for the role Education: a Bachelor’s or Master’s degree in Economics. Technical Skills: proficiency in the Microsoft Office Suite, particularly Excel. Knowledge of Power BI is a strong plus. Knowledge of SAP is a plus. Languages: ability to communicate fluently in both Italian and English. Soft Skills: excellent problem-solving abilities and attention to details. Ability to work collaboratively with cross-functional teams and customer-oriented mindset. Benefits Locally, you can count on: Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration. Meal allowance: Access to canteen More about us Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.