Digital Account Manager - Nordics

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Us: Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges. Role summary The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies. The Digital Account Manager is responsible for driving revenue growth across a large portfolio of low-revenue customers in the Nordics. You will be part of a European sales team focused on scalable growth, piloting new approaches, and increasing eCommerce adoption. What will be your day job? Drive Customer Growth •    Own and execute a territory growth strategy for a high-volume customer base •    Identify, engage, and develop high-potential customers to increase revenue and retention •    Balance revenue growth with a “digital-first” mindset, encouraging adoption of self-service channels Proactive Customer Engagement •    Connect with customers via phone, video calls, and LinkedIn to understand needs and uncover opportunities •    Tailor outreach based on buying signals, customer personas, and campaign. •    Educate customers on how to effectively use our website for research, ordering, and support Portfolio & Pipeline Management •    Build and manage a strong opportunity pipeline in Salesforce to meet or exceed sales targets •    Prioritize accounts based on growth potential and cost-to-serve considerations •    Ensure seamless handover of high-value opportunities to Inside or Field Sales teams Cross-functional Collaboration •    Partner closely with Digital Marketing to optimize targeting and campaign effectiveness •    Provide customer insights to improve digital experience and remove friction points •    Collaborate with eBusiness teams to enhance the online customer journey Continuous Improvement & Innovation •    Test and scale new digital sales tactics (e.g., AI-email personalisation, outreach automation) •    Share best practices and contribute to a high-performance, learning-focused team culture Requirements Experience •    Bachelor’s degree in Science, Business, or related field preferred •    Experience engaging internal or external customers to understand and solve their problems •    Proven ability to build relationships and influence stakeholders •    Demonstrated resilience and persistence in achieving goals •    Previous experience in sales or customer service is a plus Skills & Competencies •    Results-driven and self-motivated •    Strong communication and relationship-building skills •    Comfortable with proactive outreach and handling rejection •    Digitally savvy: able to leverage tools to drive impact •    Adaptable and open to feedback in a fast-paced environment •    Entrepreneurial mindset with a willingness to test and learn •    Fluent English •    Experience with Salesforce (or similar CRM) preferred •    Willingness to travel (~10%) for regional or international meetings