Digital Account Manager - Nordics

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Us: Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges. Role summary The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies. The Digital Account Manager is responsible for driving revenue growth across a large portfolio of low-revenue customers in the Nordics. You will be part of a European sales team focused on scalable growth, piloting new approaches, and increasing eCommerce adoption. What will be your day job? Drive Customer Growth • Own and execute a territory growth strategy for a high-volume customer base • Identify, engage, and develop high-potential customers to increase revenue and retention • Balance revenue growth with a “digital-first” mindset, encouraging adoption of self-service channels Proactive Customer Engagement • Connect with customers via phone, video calls, and LinkedIn to understand needs and uncover opportunities • Tailor outreach based on buying signals, customer personas, and campaign. • Educate customers on how to effectively use our website for research, ordering, and support Portfolio & Pipeline Management • Build and manage a strong opportunity pipeline in Salesforce to meet or exceed sales targets • Prioritize accounts based on growth potential and cost-to-serve considerations • Ensure seamless handover of high-value opportunities to Inside or Field Sales teams Cross-functional Collaboration • Partner closely with Digital Marketing to optimize targeting and campaign effectiveness • Provide customer insights to improve digital experience and remove friction points • Collaborate with eBusiness teams to enhance the online customer journey Continuous Improvement & Innovation • Test and scale new digital sales tactics (e.g., AI-email personalisation, outreach automation) • Share best practices and contribute to a high-performance, learning-focused team culture Requirements Experience • Bachelor’s degree in Science, Business, or related field preferred • Experience engaging internal or external customers to understand and solve their problems • Proven ability to build relationships and influence stakeholders • Demonstrated resilience and persistence in achieving goals • Previous experience in sales or customer service is a plus Skills & Competencies • Results-driven and self-motivated • Strong communication and relationship-building skills • Comfortable with proactive outreach and handling rejection • Digitally savvy: able to leverage tools to drive impact • Adaptable and open to feedback in a fast-paced environment • Entrepreneurial mindset with a willingness to test and learn • Fluent English • Experience with Salesforce (or similar CRM) preferred • Willingness to travel (~10%) for regional or international meetings