Manager- Customer Service & Order Management

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: This position is required to strengthen Supply Chain operations across Customer Service & Order Processing, Demand & Supply Planning, Project Management, and Digital/AI-led transformation, with a focus on improving customer experience, operational efficiency, and supply chain performance. The increasing scale and complexity of the business require stronger end-to-end ownership of customer order execution, demand-supply alignment, inventory optimization, and cross-functional supply chain initiatives. There is also a growing need to accelerate digital transformation through AI, RPA, analytics, and workflow automation to improve productivity and enable a more proactive, exception-based operating model. Position Summary: MBA/Graduate, Preferable Engineering with 5-7 years work experience This is a key managerial position responsible for driving critical supply chain KPIs including OF CAS, inventory & DOS, E&O, OTIF/LIFR, LOTC, backlog visibility, forecast accuracy, and productivity, while ensuring strong customer experience. The role will manage and influence multiple stakeholders across Sales & Commercial, Product Management, Procurement, Factories, Warehouse, Customer Service, Finance, Regulatory/Compliance and Digital/IT. The position will lead complex cross-functional projects and transformation initiatives, including process improvements, automation, AI/RPA deployment, and benefits realization. The psotion is justified by the breadth of end-to-end accountability, people leadership, complexity of stakeholder management, independent decision-making, and ownership of strategic supply chain transformation initiatives with measurable impact on customer service, inventory, productivity and business performance. This is a critical position combining operational leadership with transformation and project ownership across key Supply Chain processes.