Kraków ServiceNow HRSD Developer

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR ROLE We are seeking a skilled and passionate ServiceNow HRSD Developer to join our dynamic team. The ideal candidate will have a strong background in ServiceNow Human Resources Service Delivery (HRSD) and a keen understanding of HR processes. This role offers an exciting opportunity to stay up-to-date with the latest ServiceNow HRSD features and updates (Including AI Agents), and contribute to continuous improvement initiatives. YOUR TASK Develop, configure, and customize ServiceNow HRSD applications and services including AI Agents Collaborate with HR and IT teams to gather requirements and design effective solutions. Implement and maintain HR processes, including employee lifecycle management, case management, and knowledge management. Ensure the seamless integration of ServiceNow HRSD with other enterprise systems. Provide technical support and troubleshooting for ServiceNow HRSD-related issues. Stay current with ServiceNow HRSD updates and new features, and implement enhancements as needed. Contribute to continuous improvement initiatives to optimize HR service delivery. Conduct training sessions and create documentation for end-users and administrators. Work in a fast-paced, dynamic environment and manage multiple projects simultaneously. YOUR PROFILE Must have: ~8-10 years of experience in HR processes. Hands-on experience with ServiceNow - HRSD preffered (ideally 2-3+ years). Good understanding of HR operations: employee lifecycle, case management, knowledge management. Experience in requirements gathering and translating business needs into solutions. Strong stakeholder management and communication skills. Basic understanding of Generative AI capabilities within the ServiceNow ecosystem. Nice to have: Experience with Now Assist and/or AI Agents. ServiceNow CIS-HRSD certification. WHAT YOU’LL LOVE ABOUT WORKING HERE Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. GET TO KNOW US Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska . You can also find us on YouTube . ABOUT CAPGEMINI Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Apply now! Ref. code: 396078 Posted on: 21 Sept 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Kraków, PL Katowice, PL Gdańsk, PL Opole, PL Poznań, PL Lublin, PL Wrocław, PL Warszawa, PL Brand: Capgemini Professional Community: Strategy & Transformation Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. 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