Utrecht Salesforce CRM Functional Consultant

Job description

Capgemini Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Working hours: 40 hours per week Location: Utrecht / Hybrid Experience level: Senior What you'll be working on as a Salesforce CRM Functional Consultant Are you passionate about transforming customer experiences through Salesforce? As a Salesforce CRM Functional Consultant, you will help leading financial institutions modernize their customer engagement processes using Salesforce Financial Services Cloud, Agentforce, and AI-powered CRM capabilities. You will act as the bridge between business and technology, ensuring that client requirements are translated into scalable, future-proof Salesforce solutions that deliver measurable business value. In this role you will be working on: Gathering, analyzing, and translating business requirements into Salesforce-based solutions for financial services organizations Leading workshops, process discovery sessions, and stakeholder discussions to define future-state customer journeys and CRM processes Implementing Salesforce Financial Services Cloud capabilities, including Client 360, Financial Accounts, Relationship Groups, Action Plans, and Interaction Summaries Supporting Agentforce adoption by defining and implementing AI-driven customer service and advisor use cases Contributing to large-scale CRM transformation and Legacy-to-Salesforce migration programs, including process mapping, data validation, user acceptance testing, and deployment activities Collaborating with architects, developers, product owners, and business stakeholders to deliver scalable and sustainable solutions Working within Agile and SAFe environments, actively participating in PI Planning, Sprint Planning, backlog refinement, and other Agile ceremonies Helping clients maximize the value of Salesforce, AI, and digital transformation initiatives Your Profile You Have: