Senior Solution Engineer

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Role As a Senior Solution Engineer (Expansion), you will be a strategic technical leader for Snowflake’s enterprise customers & Prospects in Malaysia, with a focus on Telecommunications (Telco) and Financial Services (FSI) sectors. You will partner closely with Account Executives to drive adoption, workload expansion, and multi‑line-of-business growth across your accounts. You will act as a trusted advisor to senior technical and business stakeholders, guiding them on how to use Snowflake as the core of their data, analytics, and AI strategy. This is a field-facing, customer-first role that combines deep technical skills, strong industry context (Telco/FSI), and the ability to design and communicate high‑impact architectures. Key Responsibilities - Drive Expansion in Existing Accounts - Own the technical expansion strategy for a portfolio of Telco & FSI customers in Malaysia. - Identify new workloads, use cases, and lines of business to land on Snowflake (e.g., risk & compliance, customer 360, network analytics, fraud, revenue assurance, real-time personalization). - Map business objectives to Snowflake-powered solutions that increase consumption and platform stickiness. - Spearhead Technical motion for Customer Acquisition - Present Snowflake technology and vision to executives and technical contributors at prospects and customers - Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation - Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them. - Customer Discovery & Technical Leadership - Lead technical discovery sessions with architects, data leaders, and domain stakeholders to uncover pain points, constraints, and opportunities. - Craft and present target-state architectures, reference patterns, and roadmaps for data consolidation, analytics, data science & AI, and data sharing/monetization. - Serve as the technical quarterback in the account team, orchestrating internal resources (specialists, PS, partners) to execute expansion strategies. - Telco & FSI Industry Focus - Bring domain perspective on FSI and Telco: typical data estates, regulatory & compliance concerns, and common analytics/AI use cases. - Advise on how Snowflake addresses data residency, security, governance, and regulatory expectations in these industries. - Develop and reuse industry-specific solution patterns, demos, and assets that resonate with FSI and Telco stakeholders. - Solution Design, Demos & POCs - Design and deliver compelling demos and technical narratives tailored to each customer’s architecture and use cases. - Lead and execute POCs/Pilots that prove value and de‑risk platform decisions, including success criteria definition and joint execution plans. - Translate complex technical capabilities into clear business value and ROI for senior non-technical audiences. - Technical Governance & Best Practices - Guide customers on best practices for data modeling, performance optimization, cost governance, security, and operations on Snowflake. - Help customers standardize on Snowflake as their enterprise data foundation, including migration strategies from legacy platforms. - Review and advise on architectural decisions, reference architectures, and implementation designs. - Cross-Functional & Partner Collaboration - Collaborate closely with Sales, Customer Success, Professional Services, Product, and Partners to ensure successful customer outcomes. - Work with SI, ISV, and cloud partners to incorporate their solutions into customer architectures where relevant. - Capture and relay field feedback to Product and Engineering to influence roadmap priorities, especially for FSI/Telco needs. - Thought Leadership & Evangelism - Represent Snowflake at customer workshops, executive briefings, industry events, and community meetups. - Create and share technical content (presentations,