Director, Global Delivery Excellence

Job description

FEQ327R584 Director, Global Delivery Excellence Databricks Learning & Enablement upskills data and AI teams worldwide so customers, partners, and employees can best leverage Databricks to drive business outcomes. We are hiring a Global Delivery leader to lead our global team and to evolve how we deliver training for an AI-first world. You will own staffing strategy and instructor readiness across our FTE and authorized training partner (ATP) workforce, run an AI-first delivery operation, and advance the shift from traditional, catalog-based instructor-led training toward customized, customer-specific delivery. This role is the right fit if you lead from data, develop best-in-industry instructors, and want to reshape a delivery model rather than just run it. Scope of Impact Owns the global training delivery function across customer, partner, and internal audiences. Owns instructor staffing and readiness strategy: balances FTE and ATP supply and forecasts skilling, language, and location needs through data analysis and cross-functional collaboration. Translates L&E delivery strategy into execution: FTE-first regional sufficiency, with ATP to fulfill additional needs. Leads the evolution of the delivery model toward AI-first operations and customized, customer-specific training. Influences cross-functionally across Training Ops, Curriculum and Certification, and field GTM. Leadership Sets Vision: Connects the team's daily delivery work to L&E's mission and to the shift toward an AI-first operating model. Sets Strategy: Sets 12-month goals, plans, and measures for delivery capacity and quality, and makes FTE-versus-ATP trade-offs grounded in demand data. Builds Teams: Hires, coaches, and develops a high-performing global instructor team, and builds the skilling pathways that keep instructor capability ahead of demand. Drives Execution: Delivers training at quality and at sustainable pace, running proactive, data-driven capacity planning in place of reactive intake. Champions Culture: Makes company-first capacity decisions and protects customer experience, including virtual-first scheduling that minimizes customer travel. Skills & Expertise Technical bar: Demonstrated depth in data, analytics, and AI and the Databricks platform; Databricks certification preferred. Workforce and capacity planning: Balances an employed and partner instructor workforce against forecasted demand by skilling area, language, and location. Data fluency: Uses utilization, instructor quality scoring, CSAT, and coverage data to direct the team and defend resourcing decisions. AI-first operating model: Applies AI across the delivery operation, including forecasting, scheduling, instructor prep, assessment, and instructor enablement. Instructor development: Designs and runs instructor development and train-the-trainer programs, and evaluates delivery effectiveness. What we look for Multiple years of people-leadership directly managing technical instructors, including a global, multi-region team. Experience across the full training lifecycle: design, delivery, and evaluation. A track record building and scaling instructor capacity across both employed and partner or contract workforces. Proven technical depth in data, analytics, and AI; Databricks certification preferred. May occasionally support selling the training offering to customers; this is secondary to the staffing, skilling, and delivery-model mandate. How success is measured Instructor quality scoring, CSAT, HDUs delivered, Learners enabled, Training delivery backlog, and regional capacity coverage. Pay R