Senior Product Designer - Onboarding & Activation

Job description

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Senior Product Designer - Onboarding & Activation Product Design Ebury Valencia Office - Hybrid: 4 days in the office, 1 day working from home per week We’re looking for an experienced Product Designer to help shape the future of Ebury’s onboarding and activation experiences. You’ll work on some of the most complex and important parts of our product - helping businesses successfully onboard, verify their identity and access Ebury’s financial services while balancing customer needs, regulatory requirements, risk controls and operational efficiency. In this role, you’ll own end-to-end design across onboarding and activation journeys - spanning customer-facing experiences and internal operational workflows. You’ll partner closely with Product, Engineering, Data, Operations, Compliance and Risk teams to define problems, simplify complexity and deliver experiences that help customers successfully start and grow with Ebury. This role may be hired at Product Designer II (Level 3) or Senior Product Designer (Level 4), depending on the level of autonomy, product judgement and scope demonstrated through the interview process. What you’ll do Own end-to-end design for onboarding and activation journeys, from discovery and problem definition through detailed design, implementation and launch. Design experiences across customer-facing onboarding flows and internal operational workflows, balancing user needs, business goals, compliance requirements and operational realities. Simplify complex, multi-step processes such as identity verification, KYB/KYC requirements, document collection, review processes and account activation. Work closely with Product, Engineering, Data, Operations, Compliance and Risk teams to identify high-impact problems, align priorities and deliver meaningful improvements. Design responsive experiences across web and mobile, ensuring onboarding journeys feel clear, consistent and intuitive across devices and platforms. Partner with mobile designers and engineers to shape mobile-first experiences and ensure onboarding workflows translate effectively into native mobile environments. Create elegant, intuitive solutions with strong interaction design and visual craft, paying close attention to states, edge cases, error handling and moments of uncertainty. Prototype, test and iterate quickly using research, data and feedback to validate ideas and improve customer outcomes. Use modern tools such as Claude, Codex, Figma Make or other AI-assisted workflows to accelerate exploration, prototype solutions, test assumptions and improve your workflow