Bilingual PMO Support Specialist (English/Spanish)

Job description

Bilingual PMO Support Specialist (English/Spanish) Location: Atlanta, GA The PMO Support Specialist is the operational backbone of RELEX's Global Project Management Office. This role owns the setup, maintenance, and lifecycle administration of customer project infrastructure across our core delivery toolchain — primarily Jira, OpenAir, and Smartsheet — enabling project managers, consultants, and delivery leaders to operate efficiently from project kick-off through to continuous service handover. Acting as the primary support interface for delivery teams globally, including our Spanish-speaking markets across Latin America and Spain, the PMO Support Specialist resolves tooling requests, maintains data integrity across systems, and drives process improvements to reduce manual overhead at scale. What you'll be doing: As a Bilingual PMO Support Specialist, you will play a crucial role in providing support to end users within the customer operations department, with particular focus on serving our Spanish-speaking stakeholders and delivery teams. Your responsibilities will include: Project & System Administration Set up, configure, and maintain Jira continuous service and implementation projects — including customer organizations, user access, SLA configuration, and automation rules Create and manage projects in OpenAir, including resource assignments, project hierarchies, and hour transfers between projects Maintain Smartsheet project records in sync with Jira and OpenAir throughout the project lifecycle Execute customer re-namings and transitions across all systems (Jira, OpenAir, Customer DB, BI reporting) in coordination with Accounts Receivable and the BI team Project Lifecycle Support Support project creation at kick-off and closure at go-live, including pre-closure handover requests to the support team Maintain and update project templates (standard implementation and partner-primed) as processes evolve Manage partner project manager access to OpenAir on RELEX-primed projects Coordinate ticket routing and automation setup for hybrid implementation/support scenarios at project handover Stakeholder Support & Service Serve as the first-line response to the global #help-global-pmo channel, triaging and resolving tooling and system requests from project managers and delivery leaders Provide bilingual (English/Spanish) support to project managers, consultants, and delivery leaders across Latin America and Spain, translating and clarifying PMO processes and system guidance as needed Act as a liaison between global PMO processes and Spanish-speaking regional teams, ensuring accurate communication and reducing friction from language barriers Provide clear guidance, in either language, on PMO scope, escalation paths, and relevant forms/portals for requests outside PMO ownership Collaborate with cross-functional teams — AR, BI, RELEX Support, and Partner Success — to resolve multi-system issues Process Improvement & Automation Identify and implement automation opportunities within Jira to reduce manual administration (e.g., automatic assignees, ticket routing, SLA triggers) Contribute to the PMO team's automation roadmap, including automating monthly clock and reporting activities Maintain process documentation and update knowledge base articles as systems and workflows change, including Spanish-language versions of key resources where needed Adapt PMO processes, documentation, and system configurations as business priorities and organization needs evolve What you'll bring to the table: Professional fluency in both English and Spanish (spoken and written) is required — you'll be the go-to bridge for Spanish-speaking delivery teams and stakeholders 2+ years of experience in a systems administration, PMO support, project coordination, or operations ro