Senior Merchandising Consultant (Italy)

Job description

Who we are We're bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy. We know we can't shape the future by clinging to the past, so we keep evolving – together. What we do RELEX Solutions delivers a unified supply chain and commercial planning platform for retailers and manufacturers, enabled by proven AI technology. Our platform spans demand forecasting, replenishment, merchandising, pricing and promotions, assortment, space planning, and production planning across the full value chain. With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact. We are known for fast implementations and measurable commercial outcomes – and our consulting team is central to making that happen. The role In response to our fast growth and market expansion, we are looking for a Senior Merchandising Consultant to work across customer engagements in category management implementation and ongoing service delivery. This is a hybrid role: you will configure our platform end to end and bring real merchandising judgment to the customers you work with. It is not a pure advisory seat, and it is not a pure technical seat. What makes this role different The hard part of this job is not the configuration. Our platform is UI-driven, and technical consultants support anything that lives in the database or the backend. The hard part is understanding the customer's world well enough to guide them toward a better way of working. Your job is to understand the customer’s strategy and implement our tool according to that strategy , not according to the workarounds they have lived with for years. That means walking in with an opinion. When a category manager asks “what do you expect us to do here?” you should have a recommendation, grounded in how the work gets done. Retail experience is what makes the difference here. When you understand how category decisions actually get made, you can ask the right questions early, help the customer move past old workarounds quickly, and focus the engagement on what will actually drive results. What you'll do Work on customer engagements across one or more of our category management solutions, contributing to the full project lifecycle from discovery through go-live Contribute to discovery and process design workshops with customer teams – help structure the conversation, ask the right questions, and make sure the right people are in the room Bring industry best practice into your engagements – helping customers understand what good looks like and designing future-state processes that move them toward it, rather than replicating what they do today Support change management through the project. Where a requirement would create poor process or unwanted downstream effects, help them understand why – and what a better path looks like. Configure the platform to fit the customer's strategy – with guidance from senior colleagues and technical consultants supporting backend complexity. Build, test, and validate configurations while partnering with customers through User Acceptance Testing to confirm solution readiness Use AI-assisted tooling to build solutions for your engagements quickly, such as configurations, queries, dashboards, and lightweight automations tailored to the customer in front of you Help establish KPI baselines and measurement frameworks before go-live, so value can be demonstrated clearly once the system is live. Develop analytical queries on customer datasets to deliver custom insights, performance tracking, and business case realization reporting that supports adoption Support training and user adoption. An implementation only delivers if people actually use the system – you will help end users build the confidence to rely on it day-to-day Build re