Associate Staff Engineer - System Operations Support Engineer

Job description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! We are looking for an experienced System Operations Support Engineer to support a banking technology environment. The role will primarily focus on application/system operations and job scheduling management, rather than infrastructure-level support. The candidate will be responsible for managing scheduled jobs, monitoring system operations, troubleshooting operational issues, and ensuring smooth and reliable day-to-day application operations. Key Responsibilities Manage and monitor scheduled jobs and batch processing activities. Create, configure, modify, and maintain jobs using scheduling tools such as JP1 or Tivoli Monitor job execution and identify failed, delayed, or abnormal jobs. Perform operational troubleshooting and coordinate with relevant technical teams for issue resolution. Ensure scheduled processes and application operations run smoothly. Perform daily operational checks and monitoring activities. Investigate operational incidents and support timely resolution. Maintain operational procedures, job schedules, and related documentation. Coordinate with application development, support, and business teams when required. Support incident, problem, and change management activities related to system operations. Mandatory Skills Experience in System Operations / Application Operations Support Hands-on experience with Job Scheduling and Job Management Experience in job creation, configuration, monitoring, and maintenance Experience with scheduling tools such as: JP1, Tivoli Similar enterprise job scheduling tools Strong operational troubleshooting and monitoring skills Good understanding of batch processing and scheduled jobs English communication Mandatory