Inbound Success Coach

Job description

Who are we? HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better. At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD but this role offers flexibility to work remotely or in a hybrid arrangement. Applicants must be based in Australia's East Coast. Role Summary Our mission at HubSpot is to help millions of organizations grow better. The Inbound Success Coach (ISC) plays a critical role at the beginning of that journey—engaging with prospective customers, addressing their questions, and identifying potential sales opportunities. You'll work with a high volume of inbound demand across chat, phone, and web channels, helping businesses understand how HubSpot can support their goals. This is an entry-level role designed to build foundational sales skills—including customer conversations, qualification, and pipeline creation—with a structured transition into the Sales Development Representative (SDR) role based on business need and performance. You are the first human interaction in the sales process, helping prospects navigate their initial experience with HubSpot while identifying and qualifying potential opportunities for the sales team. Career Track: The ISC role is the first step in HubSpot's downmarket sales career path: Inbound Success Coach → Sales Development Representative (SDR) → Business Development Representative → Account Executive What You'll Do Manage a high volume of inbound inquiries from prospects across chat, phone, and web channels Engage prospects to understand their goals, business challenges, and questions while guiding them toward the most relevant next steps Identify, prioritize, and route qualified sales opportunities to Account Executives Operate consistently in a fast-paced, high-activity environment while maintaining quality across every interaction Achieve booked meetings and meetings-to-deal conversion metrics, based on regional targets What You'll Bring Required Qualifications Fluency in English Strong communication skills with the ability to engage prospects, guide conversations, and quickly build rapport A clear motivation to start and grow a career in sales, with the goal of progressing into an SDR role Curiosity and a problem-solving mindset when understanding customer needs and business challenges Experience working toward individual performance metrics or goals Comfort managing a high volume of daily interactions while staying organized and consistent Resilience and adaptability in fast-paced, performance-driven environments Coachability and a willingness to learn, apply feedback, and continuously improve Nice-to-Have Qualifications Previous customer-facing, retail, hospitality, sales, or service experience Familiarity with CRM software or SaaS products What Success Looks Like Success in this role means you: Thrive in a competitive, target-driven, high-volume environment Demonstrate the motivation to consistently exceed goals and performance metrics Take ownership and proactively drive results Stay resilient while maintaining quality across a high volume of daily customer interactions Apply coaching and feedback to continuously improve qualification and conversion outcomes. Build the qualification