Senior Product Manager II, CRM Data Relationships

Job description

POS-11465 The HubSpot CRM is built on relationships. Underneath every contact, deal, ticket, and activity is a set of primitives that defines how records are created and how they connect to one another. These aren't just data structures — they're the foundation that every HubSpot product, every workflow, and every AI-powered feature depends on to function. The Data Platform organization owns that foundation, and we're at an inflection point in how it will evolve. We're looking for a Senior Product Manager II to lead one of the most consequential platform areas in HubSpot: the systems that govern how records relate to each other and how new records come into existence. You'll own a full vertical spanning three teams — from the foundational data infrastructure all the way up to the admin and rep-facing UI surfaces that customers use every day. This is rare: a role where you'll need to hold a complex technical system in your head while simultaneously caring deeply about whether the experience is intuitive enough for a sales rep to use without training. This moment is especially exciting. We're rethinking how these systems should work as agents and third-party tools begin acting on behalf of customers. When an AI agent is navigating a customer's CRM, the web of associations it relies on needs to be accurate, consistent, and rich. A well-designed associations model is no longer just a UX nicety — it's infrastructure for intelligence. The work you do here will determine whether HubSpot's data model can power that future. Success in this role will be measured by two things: growing the number of meaningful relationships represented in HubSpot, and building systems that are intuitive enough to scale across the full range of our customers — from a small business managing a few contacts to an enterprise running a sophisticated multi-object data architecture. In this role you'll get to: Own the full roadmap across three teams — from the foundational systems that define how records relate, to the UI surfaces that admins and reps use to create and manage those relationships Define the long-term vision for how HubSpot's associations model evolves: expanding the types of relationships the platform can represent, increasing consistency across the data model, and making relational data available everywhere in the product Own how new records get created across HubSpot — designing experiences that are fast and intuitive for humans while being reliable and structured enough for AI agents and third-party tools to act on Drive data quality and completeness across the associations and record creation surface — ensuring that the full web of relationships is captured at the right moment in a record's lifecycle, and that the data customers and AI agents act on is trustworthy, consistent, and as complete as possible Drive alignment across a wide set of teams that consume the HubSpot data model — to ensure the associations platform evolves in a backward-compatible, forward-looking way Collaborate directly with AI and agent-owning teams to ensure agents can accurately interpret and act on a company's complex web of relationships to drive efficiency gains for customers Engage directly with customers — from SMBs to enterprise teams running multi-object architectures — to deeply understand where relational data breaks down in practice Balance near-term quality improvements with a long-term architectural vision, sequencing work thoughtfully across infrastructure and experience layers Represent the roadmap to senior leadership, Ecosystem partners, and key enterprise customers We are looking for people who have: Experience launching products successfully to customers, ideally in platform, data infrastructure, or CRM contexts The ability to hold both a keen eye for detail and a long-term vision simultaneously — you can zoom in on a broken UX pattern and zoom out to a multi-year platform strategy without losing either thread Strong intuition for experience design: you believe that foundational systems should be as intuitive as they are powerful, and you push for UI and workflows that don't require a manual Deep curiosity about how complex systems work — you're not satisfied with understanding the surface; you want to know what's underneath it and why it was built that way A track record of driving alignment across many stakeholders: you can build consensus across engineering, design, and cros