Sales Operations Lead

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Every day, Airbnb hosts offer unique stays that make it possible for guests to connect with communities in a more authentic way. These offerings are the core of what makes Airbnb special, creating connections and unforgettable memories for travelers worldwide. The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections. The Difference You Will Make: As the Sales Operations Lead for our Central Team, you will drive business growth and optimize revenue generation by partnering with cross-functional teams such as field sales, account management, marketing, and other internal teams. You should have a deep understanding of metadata and be familiar with various definitions of go-to-market (GTM) strategies. Additionally, you should be knowledgeable about sales methodologies, best practices, sales metrics, and sales cycles. Your role will involve supporting the development of strategy and major supply activities (i.e. annual planning), as well as assisting with the daily operational functions of the business. A Typical Day: Strategic Planning Drive central, global annual planning in partnership with Regional Sales Ops and Supply leaders: delivery of analytics and recommendations for global segmentation, book assignments, capacity modeling, goal setting and inputs/KPIs Partner closely with cross-functional teams on quarterly global and regional OKR and goal-setting workstreams and provide recommendations in improvement opportunities Build processes to streamline nascent projects, create visibility, and drive sales team productivity Diagnose opportunities to strengthen global performance through continuous insights into impact drivers and driving prioritization of most impactful levers Partner with cross-functional teams on the sizing of new opportunities (host segment, efficiency etc) in partnership with Regional Sales Operations/ Enterprise Operations to continuously drive business growth Develop and refine forecasting methodologies and ensure alignment with other key stakeholders (ie Sales, Finance, Advanced Analytics) Reporting & Analytics Drive the delivery of intelligence at a global scale- analyzing market trends, identifying growth opportunities, and setting long-term objectives with VP-level leadership Drive standardization and best practices for regional, business line reporting that generates actionable insights (ie WBRs, MBRs) Conduct ad-hoc analyses to support business initiatives and leadership inquiries Support sales managers and leaders by delivering analytical insights and recommending operational improvements Cross-Functional Collaboration Work with Sales, Finance, Growth Marketing and other teams to improve sales and scaled host lifecycle efficiency and support strategic initiatives Partner with technical teams (SupplyTech, Analytics, Data Science, Data Engineering) on building infrastructure, project scoping, and executing analyses related to ROI, resourcing, and translating global strategies into executable initiatives Participate in or help drive cross-functional projects with strong accountability and attention to detail Incentives & Compensation Collaborate with Regional Sales Operations leads to design, track and monitor sales compensation and