Manager, Field Service

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job's mission The Manager, Field Service Leader for the Samsung account in Texas is responsible for leading field service operations supporting ASM's advanced semiconductor manufacturing equipment. This role provides technical leadership, customer engagement, and people management while ensuring the successful execution of service activities across the account. As the primary escalation point for critical customer issues, this leader plays a key role in driving operational excellence, strengthening customer relationships, and developing a high-performing field service team. What you will be working on Lead and develop a team of Field Service Engineers supporting Samsung across Texas customer sites. Serve as the primary customer escalation lead for complex equipment and operational issues. Drive the successful execution of installations, qualifications, preventive maintenance, upgrades, and recovery activities. Partner with customers, engineering teams, product support, and business units to resolve technical challenges and improve tool performance. Lead continuous improvement initiatives focused on reliability, uptime, safety, service quality, and customer satisfaction. Analyze service and tool performance data to identify trends, prevent repeat failures, and improve operational outcomes. Support account strategy through capacity planning, resource readiness, technology adoption, and long-term customer support planning. Promote a strong safety culture while ensuring compliance with ASM, customer, and regulatory EHS requirements. Develop team capability through coaching, mentoring, perf