Bengaluru PRODUCT ARCHITECT L1(CONTRACT) IND 560035

Job description

Job Title: PRODUCT ARCHITECT L1(CONTRACT) City: Bengaluru State/Province: Karnataka Posting Start Date: 9/15/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Work as part of a team of Technology Architects that will design solutions to meet the needs of the CFS unit, as well as business and technology stakeholders across Haleon. You will act as Product Owner for one or more of the following (predominantly delivered on the ServiceNow platform); IT Service Management, IT Operations Management (Including CMDB and Event Management), Employee Self Service, IT Business Management, Integrations & Web Services, Customer Service Management (including Legal, Finance & Procurement), HR Service Delivery, Test Management tools like AQM & TOSCA, Monitoring Tools and Command Centre Single Pane of Glass. You will oversee the delivery, run and support of assigned Products, working closely with the requisite Service Operations Managers on the day-to-day service-related activities and performance. Build and evolve ‘trusted partnerships’ with key stakeholders, winning hearts and minds that you strive to understand their business priorities and problems. You will be strong contributors to their strategic planning as well as being accountable for meeting all commitments made in terms of solutions delivery. Ensure the creation and maintenance of the High-Level Design and Roadmap for assigned Products. Direct the Product DevOps Squads, to deliver new applications and capabilities using Agile methodologies. Support and mentor the Managed Service Providers (MSPs) to deliver their respective releases as sprints exploiting the Release Management capabilities of the ServiceNow platform. Drive the continuous improvement and evolution of the processes and techniques used. Apply full Programme Management rigour to the overall workstack for the Products assigned. Be an effective Programme Manager, delivering your respective programmes of work via our strategic partnerships with MSPs, using the ServiceNow Project & Portfolio Management application. Ensure close collaboration and alignment with the CH CTO Enterprise Architecture team and ecosystem of platforms. Provide management and technical reporting as required. What you'll bring: Enterprise Service Management systems accountability in a large corporate Project based delivery track record Business Analysis based, art of the possible mindset, able to identify solutions that exceed stakeholder expectations in terms of capability and time and cost to deliver Large scale platform and integration design experience Deep and technical understanding of the ServiceNow platform and ecosystem of partner Service Management products. Trust-building interpersonal skills and stakeholder management Track record in effective delivery via third parties and managed service providers Wider Team Overview The overall CFSE team sits within the CH CTO team and is also responsible for the following functions on behalf of the CTO team: Service Desk Self Service Portal Incident Management (including Major Incident Management) Change Management Configuration Management Database (CMDB) Command Centre Operations Service Operations Management Service Assurance For other Business Services, e.g. ERP, HR, the CFS team provides the following core services only: Configuration of base platform to enable workflows like HR Case Management Create on-boarding templates on these non-core ITSM platforms so that product owners in functions like HR can on-board new teams as standard service. Service Desk Self Service Portal Incident Management (including Major Incident Management) Command Centre Operations Use of the CFS platforms for Change, Service Reporting and CMDB Mandatory Skills: ServiceNow - SaaS . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.