Sr Technical Lead (Support & Operations)

Job description

Sr Technical Lead (Support & Operations) India Sr Technical Lead (Support & Operations) Chennai, Tamil Nadu Job Summary Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes Key Responsibilities Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes Skill Requirements Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes Other Requirements Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes