Specialist Payment Processing Finance And SCM

Job description

Specialist Payment Processing - Finance and SCM India Specialist Payment Processing - Finance and SCM Chennai, Tamil Nadu Job Summary • Lead resolution of high-value or complex disputes. • Act as a point of contact for escalations from analysts and associates. • Conduct deep-dive analyses on dispute drivers and financial impact. • Develop and refine SOPs based on evolving business needs. • Liaise with legal and compliance teams for sensitive cases. • Drive automation initiatives in dispute tracking and resolution. • Mentor junior team members and conduct quality reviews. • Represent the dispute team in cross-functional meetings. Key Responsibilities • Lead resolution of high-value or complex disputes. • Act as a point of contact for escalations from analysts and associates. • Conduct deep-dive analyses on dispute drivers and financial impact. • Develop and refine SOPs based on evolving business needs. • Liaise with legal and compliance teams for sensitive cases. • Drive automation initiatives in dispute tracking and resolution. • Mentor junior team members and conduct quality reviews. • Represent the dispute team in cross-functional meetings. Skill Requirements • Stakeholder Management – Handle escalations and communicate with senior stakeholders. • Advanced Reporting – Build and interpret complex dispute metrics. • Project Management – Lead initiatives to reduce dispute cycle time. • Compliance Expertise – Navigate legal and regulatory frameworks. • Mentorship – Guide junior team members and review their work. • Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking. • Change Management – Support implementation of new policies or tools. Other Requirements 1. B.Com/M.Com/Bba/Mba Qualifications Are Required. 2. Optional But Valuable: Certification In Accounts Payable Or Financial Management or dispute Management. 3-4 years of experience