Senior Technical Support Specialist

Job description

Senior Technical Support Specialist India Senior Technical Support Specialist Bengaluru, Karnataka Job Summary Subject matter expert in SAP basis administration 10+ years experience in the Information Technology Field 3+ years of relational database design, maintenance, performance tuning, upgrading and administering 2+ years of SAP HANA database maintenance, performance tuning, upgrading and administering 5+ years supporting SAP systems in Windows environments 5+ years SAP Basis core support including transport management, patching, enhancement packages and version upgrades. Experience implementing and migrating large scale SAP enterprise wide applications and databases to new platforms and versions Ability in project planning and execution Nice to have - Experience with Active Directory including GPOs Key Responsibilities Install, manage, monitor, tune & troubleshoot SAP systems and databases in accordance with defined SLAs Manage & monitor operating systems on all SAP Systems Provide SAP basis support to other SAP Teams Work with IT Operations team members to design and implement controls for new technologies, systems & their supporting infrastructure to ensure systems are available and recoverable in accordance with our service level agreements Availability to work selected weekends to perform off-hours maintenance to ensure our systems are available and secure Availability to participate in a rotating on-call program for after-hours emergency support Provide guidance to other SAP Basis/Auths Team members including external contractors Skill Requirements SAP NW 7.4+, SAP HANA 2.0+, MS SQL Server 2016+, MS Windows Server 2019+, SUSE Linux 12+; MS Active Directory; MS DNS & DHCP; Network (IP, Subnet, WLAN, VPN, Other Requirements Nice to have Bachelor's Degree in Computer Science\Engineering or Equivalent SAP Certification