Track Lead Process Management, ServiceNow

Job description

Track Lead - Process Management, ServiceNow India Track Lead - Process Management, ServiceNow Gautam Buddha Nagar, Uttar Pradesh Job Summary Job Summary : HCL is a ServiceNow Elite partner and is looking for a new ServiceNow Business Analyst and Functional Consultant. The basic responsibilities of the role include analyzing business requirements through workflow analyses, translating business requirements into functional designs, evaluating feasibility with client\\\\\\\'s stakeholders, managing the development of the ServiceNow platform, serving as client\\\\\\\'s subject matter expert on the SNOW system, and managing the upgrades to the ServiceNow system. The Consultant is also expected to possess advanced knowledge of ServiceNow’s native AI capabilities, primarily Now Assist, to design, configure, and optimize intelligent workflows.\\\\r\\\\n\\\\r\\\\n Key Responsibilities Job Responsibilities : • 7 to 8 years’ Experience on the ITSM ServiceNow platform as a Functional Consultant.\\\\r\\\\n• Experience of Standardizing/Improvising ITIL® processes and functions’ implementations in large technology engagements & full life cycle implementations.\\\\r\\\\n• Experience in working with various levels of IT Service management internally and Client organization and ability to meet client’s deadlines.\\\\r\\\\n• Hands-on experience on writing the process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes\\\\r\\\\n• Experienced in IT enablement of respective business functions - Process Design, Process Implementation and Process Support\\\\r\\\\n• Experience in providing consulting support on Virtual Agent capabilities and \\\\r\\\\nrequirement gathering for Virtual Agent and designing the conversations.\\\\r\\\\n Experience with Now Assist or Predictive Intelligence is highly prioritized\\\\r\\\\n Assess business requirements for ITSM to identify optimal Now Assist Gen AI solutioning skills.\\\\r\\\\n Design effective workflows and panels utilizing Now Assist Gen AI capabilities for enhanced user experience.\\\\r\\\\n Gen AI Use Case Mapping: Translating business requirements into high-impact AI use cases,\\\\r\\\\n• Experience leading large teams in functional and technical streams.\\\\r\\\\n• Great analytical and communication skills\\\\r\\\\n• Experience across Waterfall and Agile project methodologies\\\\r\\\\n• ServiceNow Certifications (Administrator and Implementation Specialist) preferred\\\\r\\\\n