Administrator Wireless Networking

Job description

Administrator - Wireless Networking India Administrator - Wireless Networking Vijayawada, Andhra Pradesh Job Summary Job Summary : L1 Network Operations Center (NOC) Engineer - SD-WAN, WAN & Backbone Monitoring Job Summary We are seeking a proactive and detail-oriented L1 NOC Engineer to monitor and support enterprise SD-WAN, WAN, Internet, and Backbone network infrastructure. The candidate will be responsible for 24x7 network monitoring, incident detection, first-level troubleshooting, ticket management, and timely escalation to higher support teams, ensuring maximum network availability and performance. Job Description : Networking\\\\r\\\\n• TCP/IP, OSI Model\\\\r\\\\n• Routing Protocols: BGP, OSPF, EIGRP\\\\r\\\\n• MPLS and VPN Technologies\\\\r\\\\n• WAN Technologies\\\\r\\\\n• SD-WAN Fundamentals\\\\r\\\\n• DNS, DHCP, NAT\\\\r\\\\nMonitoring Tools\\\\r\\\\nExperience with one or more:\\\\r\\\\n• SolarWinds\\\\r\\\\n• SevOne\\\\r\\\\n• LogicMonitor\\\\r\\\\n• PRTG\\\\r\\\\n• ThousandEyes\\\\r\\\\n• Cisco Catalyst Center\\\\r\\\\n• iObserve\\\\r\\\\nVendor Knowledge (Preferred)\\\\r\\\\n• Cisco SD-WAN (Viptela)\\\\r\\\\n• Cisco Routers & Switches\\\\r\\\\n• Fortinet SD-WAN\\\\r\\\\n• Versa Networks\\\\r\\\\n• VMware VeloCloud\\\\r\\\\n• Juniper Networks\\\\r\\\\nITSM Tools\\\\r\\\\n• ServiceNow\\\\r\\\\n• Remedy\\\\r\\\\n• Jira Service Management\\\\r\\\\n________________________________________\\\\r\\\\nRequired Qualifications\\\\r\\\\n• Bachelor\\\\\\\'s Degree in Computer Science, Information Technology, Electronics & Communication, or related field.\\\\r\\\\n• 0-3 years of experience in NOC, Network Monitoring, or Network Operations.\\\\r\\\\n• Basic understanding of SD-WAN, WAN, and Routing concepts.\\\\r\\\\n• Knowledge of incident and change management processes.\\\\r\\\\n________________________________________\\\\r\\\\nPreferred Certifications\\\\r\\\\n• CCNA\\\\r\\\\n• Cisco SD-WAN Fundamentals\\\\r\\\\n• CompTIA Network+\\\\r\\\\n• Juniper JNCIA\\\\r\\\\n• Fortinet NSE (Associate/Fundamentals)\\\\r\\\\n________________________________________\\\\r\\\\nKey Competencies\\\\r\\\\n• Strong troubleshooting and analytical skills.\\\\r\\\\n• Good verbal and written communication.\\\\r\\\\n• Ability to work under pressure during major incidents.\\\\r\\\\n• Customer-focused mindset.\\\\r\\\\n• Team collaboration and stakeholder management.\\\\r\\\\n• Attention to detail and operational discipline.\\\\r\\\\nKPIs\\\\r\\\\n• Incident Response Time (MTTA)\\\\r\\\\n• Mean Time to Resolution (MTTR)\\\\r\\\\n• SLA Compliance\\\\r\\\\n• Alarm Acknowledgement Time\\\\r\\\\n• Ticket Quality and Documentation\\\\r\\\\n• Shift Handover Accuracy\\\\r\\\\n\\\\r\\\\n