Senior Engineer Vmware Workspace ONE
HCLTech · Nagpur, Maharashtra, India
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Job description
Senior Engineer - Vmware Workspace ONE India Senior Engineer - Vmware Workspace ONE Nagpur, Maharashtra Job Summary We are seeking a skilled VMware Workspace ONE L1 Support Engineer to provide operational support and administration for the Workspace ONE Unified Endpoint Management (UEM) platform. The role involves device enrollment, endpoint management, application deployment, troubleshooting user issues, and ensuring high service availability in an enterprise environment. Key Responsibilities Key Responsibilities Provide L1 support for VMware Workspace ONE UEM environment. Manage device enrollment and provisioning for corporate-owned and BYOD devices. Support iOS, Android Enterprise, Windows 10/11, and macOS devices. Troubleshoot device enrollment, synchronization, compliance, and application deployment issues. Configure and maintain device profiles, security policies, restrictions, and compliance rules. Handle incidents, service requests, and standard changes as per SLA requirements. Support Workspace ONE Intelligent Hub and app deployment activities. Assist in troubleshooting certificate, authentication, and access-related issues. Perform routine health checks, monitoring, and documentation updates. Maintain SOPs, knowledge articles, and operational runbooks. Coordinate with L2/L3 teams for issue escalation and resolution. Ensure adherence to ITIL processes for Incident, Problem, and Change Management.