Administrator (Support & Operations)
HCLTech · Singapore
Applications are made on HCLTech's own site. We never sit in the middle.
Job description
Administrator (Support & Operations) Singapore Administrator (Support & Operations) Singapore, Singapore Job Summary To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback. Key Responsibilities 1. To adhere to quality standards, regulatory requirements and company policies. 2. To provide support for on call escalations and doing root cause analysis of given issue. 3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts. 4. To independently resolve tickets within agreed SLA of ticket volume and time. 5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases. Skill Requirements null Other Requirements null