Specialist Customer Care

Job description

ROLE PROFILE Function/Domain BES Settlement Role Location Chennai Positions Financial Analyst. Job Profile: Settlements – Drafting /Supplier Draft/Payouts/Cash Application Perform daily drafting for all rack related customers Process daily credit card transactions Work with Credit to determine adjustments related to drafting. Process payouts for rack customers. Process supplier drafts related to the branded rack business. Monitor and respond to all customer inquiries. Cash Application. Settlements – Billing Generating customer invoices in accordance with contractual terms and operations data to confirm accuracy and completeness prior to distribution to customer. Creating miscellaneous invoices manually as required. Confirming completeness of monthly and other periodic billings. Distributing invoices timely to the customer. Resolving billing discrepancies or issues timely. Process and compile a daily cash application report supporting all payable transactions. Settlements – Actualizations Actualizing orders created by scheduling to movement documents, which includes activity for pipelines, ITT, bulk activity and Butane blending. Resolving movement actualization issues with Accounting and Scheduling. Customer Service. Providing good customer service for customers. Research. Performing researching relating to billing/drafting issues. Compliance. Preparing internal control documentation and evidence of controls. Reporting. Generate periodic reports as needed. Skills required Experience 4–5 years of experience in Accounts Receivable, Customer Billing, Collections, or Deduction Management. Experience with international tax (VAT/Sales Tax) preferred. Technical Skills Proficiency in ERP systems. Strong Excel skills (pivot tables, lookups, reconciliations). Familiari Key Responsibilities ROLE PROFILE Function/Domain BES Settlement Role Location Chennai Positions Financial Analyst Job Profile Settlements – Drafting /Supplier Draft/Payouts/Cash Application Perform daily drafting for all rack related customers Process daily credit card transactions Work with Credit to determine adjustments related to drafting. Process payouts for rack customers. Process supplier drafts related to the branded rack business. Monitor and respond to all customer inquiries. Cash Application. Settlements – Billing Generating customer invoices in accordance with contractual terms and operations data to confirm accuracy and completeness prior to distribution to customer. Creating miscellaneous invoices manually as required. Confirming completeness of monthly and other periodic billings. Distributing invoices timely to the customer. Resolving billing discrepancies or issues timely. Process and compile a daily cash application report supporting all payable transactions. Settlements – Actualizations Actualizing orders created by scheduling to movement documents, which includes activity for pipelines, ITT, bulk activity and Butane blending. Resolving movement actualization issues with Accounting and Scheduling. Customer Service. Providing good customer service for customers. Research. Performing researching relating to billing/drafting issues. Compliance. Preparing internal control documentation and evidence of controls. Reporting. Generate periodic reports as needed. Skills required Experience 4–5 years of experience in Accounts Receivable, Customer Billing, Collections, or Deduction Management. Experience with international tax (VAT/Sales Tax) preferred. Technical Skills Proficiency in ERP systems. Strong Excel skills (pivot tables, lookups, reconciliations). Familiari Skill Requirements 1. Strong Understanding Of Customer Service Principles And Practices. 2. Proficient In Written And Verbal Communication Skills To Effectively Manage Customer Interactions. 3. Basic Knowledge Of Business Acumen To Understand Customer Needs And Organizational Objectives. 4. Familiarity With Performance Metrics And Reporting Tools To Analyze Team Effectiveness. Other Requirements 1. Optional But Valuable Certifications In Customer Service Management Or Customer Experience (Cx) Excellence Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. 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