Sr Subject Matter Expert (Support&Ops)
HCLTech · Singapore
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Job description
Sr Subject Matter Expert (Support&Ops) Singapore Sr Subject Matter Expert (Support&Ops) Singapore, Singapore Job Summary Position Summary Provide L3 support for enterprise Windows infrastructure, VMware, Nutanix, Active Directory and Hybrid Identity services in a 24x7 managed services environment. Support Coverage 24x7 operational support, shift rotation, on-call support, major incident management, SLA compliance and DR activities. Key Responsibilities Operational Responsibilities Incident, Problem and Change Management RCA and KEDB Management Patching and Vulnerability Remediation Lifecycle Management and EOL/EOS Tracking Capacity and Performance Management DR Planning and Execution OEM Coordination Documentation, SOP and Runbook Maintenance Skill Requirements Technical Requirements Windows Server 2016/2019/2022 Administration Active Directory, DNS, DHCP, DFS, GPO, ADFS, KMS, RDS VMware ESXi, vCenter, HA, DRS, vMotion Nutanix Prism, AHV, CVM, LCM SCCM, BigFix, Datadog, Grafana AD Manager Plus and Quest Recovery Manager AD and Entra ID Responsibilities Azure AD / Entra ID Operations Conditional Access Administration Identity Governance RBAC Administration Access Certification Reviews Entra Connect Management AD Recovery using Quest Recovery Manager AD Manager Plus Administration Security and Compliance Audits Hybrid Identity Management Certificate Lifecycle Management Automation Skills Ansible Automation Platform Terraform Infrastructure as Code PowerShell Automation Python Scripting Workflow Automation Reusable Playbooks and IaC Modules Other Requirements Preferred Certifications Microsoft Windows Server Hybrid Administrator Microsoft Identity and Access Administrator VMware VCP/VCAP Nutanix NCP Red Hat Ansible Automation Hashicorp Terraform Associate ITIL Foundation