Service Delivery Director (DPO)
HCLTech · Chennai, Tamil Nadu, India
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Job description
Service Delivery Director (DPO) India Service Delivery Director (DPO) Chennai, Tamil Nadu Job Summary To oversee operations management, ensure client SLA and internal metrics are met, manage people, drive Kaizen and innovation, and maintain a solution-oriented mindset. Key Responsibilities 1. Lead Process Improvement And Contribute To Overall Growth. 2. Enhance Operational Systems, Processes, And Policies To Support 3. Provide Supervision And Coaching To Team Leaders And Managers. 4. Understand Client Requirements And Ensure The Support Team Meets Client Expectations. 5. Monitor And Report On Key Performance Indicators To Stakeholders. Skill Requirements null Other Requirements null