Senior Process Associate Customer Care
HCLTech · Hyderabad, Telangana, India
Full-timeOn-sitePosted 26 September 2026
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Job description
Senior Process Associate - Customer Care India Senior Process Associate - Customer Care Hyderabad, Telangana Job Summary We are seeking a detail-oriented and analytical professional with 1–3 years of experience to join our BPO operations team as a Non-Technical Operations Analyst. In this role, you will be responsible for monitoring process performance, analyzing operational metrics, identifying trends, and providing actionable insights to improve efficiency and quality. You will act as a bridge between frontline agents and management, ensuring data accuracy and supporting data-driven decision-making.