Subject Matter Expert (Support&Ops)

Job description

MSSQL L3 DBA (Microsoft SQL Server Database Administrator – Level 3) Job DescriptionrnrnJob Title: MSSQL L3 DBArnExperience: 10+ YearsrnRole: Senior Database Administrator (L3 Support)rnJob SummaryrnThe MSSQL L3 DBA is responsible for administering, maintaining, optimizing, and troubleshooting Microsoft SQL Server database environments. The role involves providing advanced technical support, ensuring high availability, performance tuning, security compliance, disaster recovery readiness, and leading complex database projects such as migrations, upgrades, and infrastructure modernization.rnrnKey Responsibilities:rnDatabase Administrationrn• Manage and maintain Microsoft SQL Server databases across Development, Test, UAT, and Production environments.rn• Perform database installation, configuration, patching, and version upgrades.rn• Ensure database availability, integrity, security, and optimal performance.rnPerformance Tuning & Optimizationrn• Analyze and resolve performance bottlenecks.rn• Monitor SQL Server instances using native and third-party monitoring tools.rn• Optimize queries, indexes, execution plans, and database configurations.rn• Conduct capacity planning and growth forecasting.rnrnrnrnrnHigh Availability & Disaster Recoveryrn• Implement and manage: rno SQL Server Always on Availability Groupsrno Failover Cluster Instances (FCI)rno Replicationrno Log Shippingrn• Develop and test disaster recovery procedures and business continuity plans.rnBackup & Recovery Managementrn• Configure and monitor backup strategies.rn• Perform database restore and recovery operations.rn• Conduct periodic recovery testing to meet RTO/RPO requirements.rnSecurity & Compliancern• Implement database security best practices.rn• Manage user access, roles, permissions, and encryption.rn• Ensure compliance with security standards, audit requirements, and CIS benchmarks.rnIncident & Problem Managementrn• Handle critical P1/P2 production incidents.rn• Perform root cause analysis (RCA) and provide permanent fixes.rn• Participate in On-Call and escalation support.rnMigration & Upgrade Activitiesrn• Lead database migration projects.rn• Execute SQL Server upgrades and patch deployments.rn• Plan and perform database consolidation and modernization initiatives.rnrnrnAutomation & Scriptingrn• Develop scripts using: rno T-SQLrno PowerShellrn• Automate routine DBA activities and operational tasks.rnDocumentation & Collaborationrn• Create and maintain operational runbooks, SOPs, and technical documentation.rn• Work closely with application teams, infrastructure teams, security teams, and business stakeholders.rn• Follow ITIL processes, Change Management, and Doer-Checker principles.rnRequired Technical Skillsrn• Microsoft SQL Server 2012/2014/2016/2017/2019/2022rn• SQL Server Always on Availability Groupsrn• Performance Tuning and Query Optimizationrn• Backup & Recoveryrn• Replication, Log Shipping, Clusteringrn• SQL Server Agentrn• T-SQL Scriptingrn• PowerShell Scriptingrn• Database Security and Auditingrn• Troubleshooting and Root Cause Analysisrn• Monitoring Tools ( SolarWinds, Dynatrace, etc.)rn• Windows Server Administration (basic to intermediate)rnrnrnrnPreferred Skillsrn• Azure SQL Database / Managed Instancern• DBA Automationrn• Cloud Migration Projectsrn• ITIL Processesrn• CIS Benchmark ImplementationrnKey Competenciesrn• Strong analytical and troubleshooting skillsrn• Ownership and accountabilityrn• Customer-focused approachrn• Excellent communication and stakeholder managementrn• Ability to work under pressure in critical environmentsrn• Team collaboration and mentoring capabilities Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA 2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. 3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning 4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced 5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders Skill Requirements null Other Requirements null Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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