Analyst Voice
HCLTech · Bangalore, Karnataka, India
Applications are made on HCLTech's own site. We never sit in the middle.
Job description
Analyst-Voice India Analyst-Voice Bangalore, Karnataka Job Summary To ensure the seamless operation and maintenance of voice communication systems by monitoring, troubleshooting, and providing technical support to enhance service reliability and performance. Key Responsibilities 1. Oversee And Resolve Issues Related To Voice Communication Systems 2. Provide Technical Support And Serve As An Escalation Point For Voice-Related Issues 3. Maintain Active Communication With Customers To Address And Resolve Service Issues 4. Create And Maintain Documentation On Voice Processes And Generate Reports On System Performance And Issues Skill Requirements null Other Requirements null