Sr Administrator (Support & Operations)

Job description

Sr Administrator (Support & Operations) India Sr Administrator (Support & Operations) Madurai, Tamil Nadu Job Summary Technical Skills Strong knowledge of: TCP/IP, DNS, DHCP, NAT Switching & Routing fundamentals (CCNA-level minimum) Wireless Hands-on scripting: Python (preferred) or any coding background Experience in automation-driven network operations Troubleshooting Network performance issues, connectivity, quality issues Familiarity with: Network automation frameworks/tools (good to have) Soft Skills Strong analytical and troubleshooting mindset Strong communication and documentation skills Ability to handle high-pressure incident scenarios Structured and process-compliant approach (critical for L2 role) Experience & Qualification 4–8 years of relevant experience in Network Operations (L2 support) Bachelor’s degree in engineering (or equivalent) Certifications: CCNA mandatory CCNP / Automation certifications (preferred) Key Responsibilities 1. To adhere to quality standards, regulatory requirements and company policies. 2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues. 3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst. 4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture. 5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats. Skill Requirements null Other Requirements null