Sr Administrator (Support & Operations)

Job description

Sr Administrator (Support & Operations) India Sr Administrator (Support & Operations) Chennai, Tamil Nadu Job Summary Job Summary: We are seeking a Level 2 EDR Engineer with hands-on experience in managing and supporting Endpoint Detection & Response solutions. The candidate will be responsible for monitoring endpoint security, analyzing alerts, and ensuring the health and compliance of endpoints across the enterprise environment. Key Responsibilities Key Responsibilities: - Monitor and analyze security alerts from EDR platforms (MDE, Trend Vision One) - Perform incident triage, investigation, and root cause analysis - Ensure endpoints are onboarded and reporting correctly in EDR tools - Maintain and troubleshoot EDR agents across Windows, Linux, macOS environments - Validate and enforce security policies and configurations - Investigate suspicious activities and provide remediation recommendations - Monitor endpoint health, telemetry, and connectivity issues - Work with SOC and IT teams for incident resolution and escalation - Generate reports on incidents, threats, and endpoint compliance Skill Requirements Required Skills: - Hands-on experience with Microsoft Defender for Endpoint (MDE) - Experience with Trend Vision One / Trend Micro endpoint security - Understanding of endpoint security concepts and attack vectors - Knowledge of OS internals (Windows/Linux) and threat detection techniques - Ability to analyze logs, alerts, and endpoint telemetry - Strong troubleshooting and analytical skills Other Requirements Good to Have: - Experience with SIEM/SOAR integration (Sentinel, Splunk) - Knowledge of MITRE ATT&CK framework - Basic scripting knowledge (PowerShell, Python) Certifications (Preferred): - Microsoft SC-200 / SC-300 - Trend Micro Certified Professional Soft Skills: - Good communication and stakeholder interaction - Ability to work in 24x7 shift model - Strong documentation and reporting skills