Sr Subject Matter Expert (Support&Ops)
HCLTech · Others, South Africa
Applications are made on HCLTech's own site. We never sit in the middle.
Job description
Sr Subject Matter Expert (Support&Ops) South Africa Sr Subject Matter Expert (Support&Ops) Others, Others Job Summary CCNA/CCNP certified; CCIE with lab experience required. • Strong expertise in routing, switching, LAN/WAN, data center, wireless, load balancing, and network security. • Hands-on experience with Cisco, Aruba, Brocade, Arista, HP, Extreme, NetScaler, and Riverbed technologies. • Advanced knowledge of BGP, OSPF, EIGRP, HSRP, STP, VRRP, QoS, VPN, DNS, DHCP, and DMVPN. • Provide network support, troubleshoot complex network issues, and ensure SLA compliance. • Manage network upgrades, patches, configuration changes, monitoring, capacity planning, and documentation. • Use tools such as SolarWinds, NetFlow, ServiceNow, packet capture utilities, and Microsoft Visio. • Coordinate with vendors and internal teams for bug fixes, upgrades, root cause analysis, and service improvement. Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA 2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. 3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities. 4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced 5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders Skill Requirements CCNA/CCNP certified; CCIE with lab experience required. • Strong expertise in routing, switching, LAN/WAN, data center, wireless, load balancing, and network security. • Hands-on experience with Cisco, Aruba, Brocade, Arista, HP, Extreme, NetScaler, and Riverbed technologies. • Advanced knowledge of BGP, OSPF, EIGRP, HSRP, STP, VRRP, QoS, VPN, DNS, DHCP, and DMVPN. • Provide network support, troubleshoot complex network issues, and ensure SLA compliance. • Manage network upgrades, patches, configuration changes, monitoring, capacity planning, and documentation. • Use tools such as SolarWinds, NetFlow, ServiceNow, packet capture utilities, and Microsoft Visio. • Coordinate with vendors and internal teams for bug fixes, upgrades, root cause analysis, and service improvement. Other Requirements CCNA/CCNP certified; CCIE with lab experience required. • Strong expertise in routing, switching, LAN/WAN, data center, wireless, load balancing, and network security. • Hands-on experience with Cisco, Aruba, Brocade, Arista, HP, Extreme, NetScaler, and Riverbed technologies. • Advanced knowledge of BGP, OSPF, EIGRP, HSRP, STP, VRRP, QoS, VPN, DNS, DHCP, and DMVPN. • Provide network support, troubleshoot complex network issues, and ensure SLA compliance. • Manage network upgrades, patches, configuration changes, monitoring, capacity planning, and documentation. • Use tools such as SolarWinds, NetFlow, ServiceNow, packet capture utilities, and Microsoft Visio. • Coordinate with vendors and internal teams for bug fixes, upgrades, root cause analysis, and service improvement.