Senior Analyst English, Arabic, Microsoft Windows
HCLTech · Noida, Uttar Pradesh, India
Applications are made on HCLTech's own site. We never sit in the middle.
Job description
Senior Analyst - English, Arabic, Microsoft Windows India Senior Analyst - English, Arabic, Microsoft Windows Noida, Uttar Pradesh Job Summary JD • Answer calls/chat/email or other mediums in relevance to Client specific needs. • Ensure work hours are met daily. • Ensure Quality work within HCL and client standard. • Provide support or any necessary requirement of client and HCL. • Ensure all KPI of partners and HCL are met. • Coordination with internal and global teams. • Maintain professional decorum within HCL Standards. • Ensure client/partner success. • Coordination with supervisors and managers or any identified support. • Work from office • 24*7 shifts • Rotational shifts and week offs Key Responsibilities JD • Answer calls/chat/email or other mediums in relevance to Client specific needs. • Ensure work hours are met daily. • Ensure Quality work within HCL and client standard. • Provide support or any necessary requirement of client and HCL. • Ensure all KPI of partners and HCL are met. • Coordination with internal and global teams. • Maintain professional decorum within HCL Standards. • Ensure client/partner success. • Coordination with supervisors and managers or any identified support. • Work from office • 24*7 shifts • Rotational shifts and week offs Skill Requirements JD • Answer calls/chat/email or other mediums in relevance to Client specific needs. • Ensure work hours are met daily. • Ensure Quality work within HCL and client standard. • Provide support or any necessary requirement of client and HCL. • Ensure all KPI of partners and HCL are met. • Coordination with internal and global teams. • Maintain professional decorum within HCL Standards. • Ensure client/partner success. • Coordination with supervisors and managers or any identified support. • Work from office • 24*7 shifts • Rotational shifts and week offs Other Requirements JD • Answer calls/chat/email or other mediums in relevance to Client specific needs. • Ensure work hours are met daily. • Ensure Quality work within HCL and client standard. • Provide support or any necessary requirement of client and HCL. • Ensure all KPI of partners and HCL are met. • Coordination with internal and global teams. • Maintain professional decorum within HCL Standards. • Ensure client/partner success. • Coordination with supervisors and managers or any identified support. • Work from office • 24*7 shifts • Rotational shifts and week offs