Tower Lead (Support & Operations)
HCLTech · Chennai, Tamil Nadu, India
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Job description
Tower Lead (Support & Operations) India Tower Lead (Support & Operations) Chennai, Tamil Nadu Job Summary To ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives. Key Responsibilities 1. To ensure generation of tower level EE & EN revenue 2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms 3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW 4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same 5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives      Skill Requirements null Other Requirements null