Administrator (Support & Operations)

Job description

Administrator (Support & Operations) India Administrator (Support & Operations) Gautam Buddha Nagar, Uttar Pradesh Job Summary Job Description - ServiceNow ITOM Technical executive (Event Management) Role Overview Looking for a ServiceNow ITOM Technical expert with experience in Event Management, Observability, Discovery, Service Mapping and ServiceNow ACC to support enterprise monitoring and operational visibility. Key Responsibilities Manage and support ServiceNow ITOM Event Management platform. Configure event rules, alert correlation, alert suppression and automation workflows. Integrate monitoring tools with ServiceNow Event Management. Support ServiceNow ACC, Discovery, MID Servers and Service Mapping. Perform root cause analysis and troubleshoot monitoring incidents. Collaborate with infrastructure, application and network teams. Drive alert noise reduction and observability improvements. Maintain documentation, SOPs and knowledge articles. Required Skills ServiceNow ITOM Event Management Alert Management ServiceNow ACC Discovery & Service Mapping CMDB MID Server Administration JavaScript & Flow Designer ITIL Processes Monitoring Tool Integrations hands on experience like ThousandEyes Grafana ELK Stack Splunk Dynatrace AppDynamics SevOne Key Responsibilities Monitoring Tool Integrations hands on experience like ThousandEyes Grafana ELK Stack Splunk Dynatrace AppDynamics SevOne Preferred Skills CSA/CIS-ITOM Certification Skill Requirements Monitoring Tool Integrations hands on experience like ThousandEyes Grafana ELK Stack Splunk Dynatrace AppDynamics SevOne Preferred Skills CSA/CIS-ITOM Certification Other Requirements