Sr Subject Matter Expert (Support&Ops)

Job description

Sr Subject Matter Expert (Support&Ops) India Sr Subject Matter Expert (Support&Ops) Pune, Maharashtra Job Summary Years of Experience 10+ years of experience in DevOps, DevSecOps, platform engineering, CI/CD automation, and cloud-native application delivery. General Description Serve as DevSecOps SME supporting Jefferies custom security and identity applications, developer workflows, CI/CD platforms, release engineering, and security automation. Integrate security controls into software-delivery pipelines while improving platform stability, developer experience, deployment reliability, and operational efficiency. Collaborate with AppSec, IAM/PAM, SIEM, cloud, engineering, and application teams to deliver secure and scalable automation patterns. Key Responsibilities Years of Experience 10+ years of experience in DevOps, DevSecOps, platform engineering, CI/CD automation, and cloud-native application delivery. General Description Serve as DevSecOps SME supporting Jefferies custom security and identity applications, developer workflows, CI/CD platforms, release engineering, and security automation. Integrate security controls into software-delivery pipelines while improving platform stability, developer experience, deployment reliability, and operational efficiency. Collaborate with AppSec, IAM/PAM, SIEM, cloud, engineering, and application teams to deliver secure and scalable automation patterns. Skill Requirements Technical Requirements Good understanding of network-security concepts, firewalls, proxies, remote access, network telemetry, SIEM/Splunk, security monitoring, and incident-management workflows. Experience creating BRDs, FRDs, user stories, acceptance criteria, use cases, process flows, RACI, gap analyses, and requirement-traceability matrices. Experience gathering requirements for dashboards, reports, log-source onboarding, alerts, data-source health, operational metrics, and service KPIs. Experience using ServiceNow, Jira, Confluence, Power BI, Excel, and process-mapping tools. Ability to analyze ticket volumes, backlog aging, demand patterns, SLA/KPI performance, and operational trends. Ability to coordinate UAT, test-case review, defect tracking, stakeholder sign-off, release readiness, and implementation support. Understanding of incident, request, change, problem, knowledge, and service-level management processes. Ability to classify work into run, change, enhancement, project, transformation, automation, and BOT-transfer categories. Experience facilitating workshops, KT sessions, requirements walkthroughs, action tracking, and governance meetings. The role is functional and coordination focused; hands-on network or Splunk engineering is not expected unless explicitly agreed. Soft Skills Excellent communication and presentation skills. Strong problem-solving and critical thinking skills. Exceptional project management and organizational abilities. Team collaboration and leadership skills. Client-focused approach with a commitment to delivering exceptional customer service. Certifications (Good to have) Good to have relevant certificates like (any of the below): CBAP/CCBA, PMI-PBA, Scrum Master, ITIL, or equivalent certification is preferred. Security+, Splunk fundamentals, or network-security certification is good to have. Educational Qualifications University degree Bachelor’s degree in computer science/ IT or any relevant fields. Other Requirements