SME Iaas AWS, Terraform

Job description

SME - Iaas AWS, Terraform India SME - Iaas AWS, Terraform Chennai, Tamil Nadu Job Summary We are looking for a proactive and technically strong Cloud Operations & Automation Support Engineer to support provisioning platforms and automation workflows. The role involves troubleshooting complex build failures, supporting configuration management tools, and ensuring smooth execution of provisioning and decommissioning processes in a production environment. Key Responsibilities Monitor, manage, and troubleshoot provisioning and build failures across workflows such as VPCx, OPCx, and database platforms Perform end-to-end issue analysis and resolution for provisioning and decommissioning workflows to ensure minimal business disruption Create, manage, and track Incidents / iTasks in ServiceNow when support from dependent teams (e.g., IRIS, VPCx) is required Support OS teams ( Linux & Windows ) in resolving Chef-related issues , including: Unhealthy Chef clients Errors or exceptions during Chef runs Data bag-related issues Troubleshoot Jenkins pipeline failures by analyzing logs and providing resolution support to requestors via email or support channels Escalate critical and recurring issues via JIRA or appropriate escalation mechanisms to ensure timely resolution Collaborate with cross-functional teams to ensure stability and efficiency of automation workflows Skill Requirements Hands-on experience with Chef (configuration management and troubleshooting) Strong understanding of provisioning workflows : VPCx, OPCx, DB platforms Good knowledge of Linux and Windows server environments Familiarity with cloud platforms : AWS and/or Azure Experience with Jenkins and pipeline troubleshooting Exposure to workflow orchestration tools such as Harmonize / CloudX Strong troubleshooting, analytical, and problem-solving skills Ability to work effectively in a production support environment