Senior Track Lead

Job description

Business Applications Support and Administration Specialist to manage and support a portfolio of applications that are primarily operated by business teams but require IT involvement for configuration, integration, maintenance, security, upgrades, and technical troubleshooting. The resource will act as the primary liaison between business application owners, IT teams, software vendors, infrastructure teams, and security teams. The role will ensure that applications remain stable, secure, compliant, and aligned with business requirements. The application portfolio may include platforms such as: OneTrust Jetty-based applications CRAFT AMS Optimizely, formerly Episerver Other commercial off-the-shelf, SaaS, web-based, and internally hosted applications Key Responsibilities Application Administration and Configuration Provide day-to-day administration and technical support for assigned business applications. Implement configuration changes based on approved business requirements. Manage application settings, workflows, forms, templates, business rules, notifications, and user preferences. Support user access provisioning, role configuration, permission management, and periodic access reviews. Maintain application environments, including development, test, staging, and production, where applicable. Ensure configuration changes are properly documented, tested, approved, and deployed through established change-management processes. Application Maintenance and Operations Take ownership of application maintenance activities, including patching, upgrades, certificate renewals, license management, and environment health checks. Monitor application availability, performance, scheduled jobs, integrations, and system alerts. Coordinate regular maintenance windows and communicate planned outages to stakeholders. Maintain application support documentation, technical procedures, knowledge articles, and runbooks. Track product versions, vendors support timelines and upgrade requirements. Support backup, recovery, business continuity, and disaster recovery activities in coordination with infrastructure and cloud teams. Key Responsibilities 1. To monitor and track tickets/change requests and manage SLAs. 2. To work towards continuous improvement , perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction. 3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations 4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity Skill Requirements null Other Requirements null Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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