Team Lead

Job description

Team Lead India Team Lead Chennai, Tamil Nadu Job Summary Name of the role: Team Lead Purpose of the role: Lead and coordinate the onboarding operations team to ensure effective execution, accurate distributor data validation, timely issue resolution and escalation, and consistent support across global distributor onboarding activities. Language: English Work Location: India Key Responsibilities • Manage the team’s day-to-day activities and performance, including: o Validation and tracking of distributor data o End-to-end visibility of onboarding progress o Proactive identification and mitigation of onboarding risks o Coordinating operational support for Operations and Account Managers • Ensure team readiness by providing access to required tools and systems • Work closely with project managers to understand project requirements and timelines • Optimize resource allocation to maximize team efficiency and throughput • Guide issue resolution and ensure timely escalations to support team execution • Respond quickly to changes in resource availability or project demand • Maintain clear stakeholder communication on resource status and project progress • Ensure team compliance with internal policies (e.g., mandatory training, timecards) • Conduct regular 1:1s and performance reviews to track outcomes, set expectations, and address gaps Good to have: • Experience with SAP S/4HANA or Salesforce • Networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing) • Background in Order Management, Supply Chain, or Service Delivery • Knowledge of Master Data Management (MDM) • Familiarity with Juniper and HPE networking platforms and solutions • Experience supporting onboarding or enablement programs Skill Requirements Must Have: • Bachelor’s degree completed or in progress • 2+ years of experience leading and managing teams • Strong ability to set priorities, plan, and coordinate work • Strong attention to detail, with a focus on accurate, high-quality deliverables • Clear and professional communication (written & verbal) • Experience working in cross-functional and global environments • Proficiency in Microsoft 365 tools, such as SharePoint, Excel, Outlook, and Teams Other Requirements Behavioral competencies: • Demonstrated leadership through customer focus, cross-functional collaboration, decision-making, strategic execution, and operational performance management • Strong emotional intelligence and a win-win mindset • Proactive problem identification and escalation • Ability to operate in fast-paced environments • Strong collaboration across geographies and cultures