Senior Support Lead

Job description

Senior Support Lead India Senior Support Lead Noida, Uttar Pradesh Job Summary Job Description: Datadog AIOps Support Engineer Role Summary We are looking for a Datadog AIOps Support Engineer to support monitoring and production operations for a retail customer. The role will focus on identifying incidents, analyzing system performance, resolving issues, and improving monitoring across retail applications and cloud infrastructure. Responsibilities Monitor applications, infrastructure, APIs, databases, and cloud services using Datadog. Create and maintain Datadog dashboards, monitors, alerts, and service maps. Analyze logs, metrics, traces, and alerts to troubleshoot incidents. Support e-commerce, point-of-sale, inventory, order-management, and supply-chain systems. Reduce alert noise through alert tuning and event correlation. Participate in incident, problem, and change-management activities. Support major incidents and coordinate with application and infrastructure teams. Create runbooks and automate repetitive support activities. Prepare incident reports and root-cause analysis documents. Provide rotational on-call support when required. Required Skills 3+ years of experience in production support, monitoring, DevOps, or AIOps. Hands-on experience with Datadog. Knowledge of Datadog APM, logs, infrastructure monitoring, dashboards, and alerts. Basic knowledge of AWS, Azure, or Google Cloud. Understanding of Linux, networking, APIs, and databases. Knowledge of Python, Shell scripting, or PowerShell. Experience with incident and problem management. Good troubleshooting and communication skills. Preferred Skills Experience in retail or e-commerce environments. Knowledge of Kubernetes, Docker, Terraform, or OpenTelemetry. Experience with ServiceNow, PagerDuty, Jira, or similar tools. ITIL certification. Datadog certification. Education Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Work Arrangement Full-time role with possible rotational shifts and on-call support. Key Responsibilities Job Description: Datadog AIOps Support Engineer Role Summary We are looking for a Datadog AIOps Support Engineer to support monitoring and production operations for a retail customer. The role will focus on identifying incidents, analyzing system performance, resolving issues, and improving monitoring across retail applications and cloud infrastructure. Responsibilities Monitor applications, infrastructure, APIs, databases, and cloud services using Datadog. Create and maintain Datadog dashboards, monitors, alerts, and service maps. Analyze logs, metrics, traces, and alerts to troubleshoot incidents. Support e-commerce, point-of-sale, inventory, order-management, and supply-chain systems. Reduce alert noise through alert tuning and event correlation. Participate in incident, problem, and change-management activities. Support major incidents and coordinate with application and infrastructure teams. Create runbooks and automate repetitive support activities. Prepare incident reports and root-cause analysis documents. Provide rotational on-call support when required. Required Skills 3+ years of experience in production support, monitoring, DevOps, or AIOps. Hands-on experience with Datadog. Knowledge of Datadog APM, logs, infrastructure monitoring, dashboards, and alerts. Basic knowledge of AWS, Azure, or Google Cloud. Understanding of Linux, networking, APIs, and databases. Knowledge of Python, Shell scripting, or PowerShell. Experience with incident and problem management. Good troubleshooting and communication skills. Preferred Skills Experience in retail or e-commerce environments. Knowledge of Kubernetes, Docker, Terraform, or OpenTelemetry. Experience with ServiceNow, PagerDuty, Jira, or similar tools. ITIL certification. Datadog certification. Education Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Work Arrangement Full-time role with possible rotational shifts and on-call support. Skill Requirements Other Requirements