Track Lead (Support & Operations)

Job description

Track Lead (Support & Operations) India Track Lead (Support & Operations) Chennai, Tamil Nadu Job Summary Ensure optimum Backup availability of the environment and performance of backup system Manage Backup (Netbackup/Avamar) and storage (EMC Data-Domain) solutions Excellent Understanding of Incident/Change/Problem Management procedures Manage/Test VERITAS Netbackup on various platforms (Windows/Linux/Unix/vSphere/Netezza). Work on VERITAS Netbackup and Avamar with any operating system platform (Windows/Unix/Linux) Document and implement changes to technical standards as required Collate & provide inputs in design environment without breaching the process protocol Capacity Management of Quantum tape library system and Disks Ensuring integrity of supported environment and customer satisfaction in terms of technical and operational delivery Ensuring the SLR adherence given by customers and providing the reports to customer as applicable. Support supervisor to prepare process/design proposal and share with the LoBs & relevant stakeholders Analyse the data gathered and propose gaps and areas of improvement to the Customer. Share inputs with the Customer on the approach to meet these gaps & improvements Coordinate with the LoBs for communication of final outcomes to respective business units and subsequently to delivery units Interpersonal & Leadership Competencies People skills must be strong, with an emphasis on teamwork Excellent technical written verbal Communication skills Must be proactive in data gathering and issue resolution Works well and respects other disciplines of the project teams Strong negotiation and influence skills Ability to manage risk appropriately & to thrive in a team-oriented, fast-paced environment Ability to prioritize individual and team tasks and projects so that deadlines are met Other Experience & Education 4 years of experience with scripting, SQL, Middleware and Web components Effectively contributed to complex, dynamic projects of Enterprise scale 24*7 work environment Key Responsibilities Ensure optimum Backup availability of the environment and performance of backup system Manage Backup (Netbackup/Avamar) and storage (EMC Data-Domain) solutions Excellent Understanding of Incident/Change/Problem Management procedures Manage/Test VERITAS Netbackup on various platforms (Windows/Linux/Unix/vSphere/Netezza). Work on VERITAS Netbackup and Avamar with any operating system platform (Windows/Unix/Linux) Document and implement changes to technical standards as required Collate & provide inputs in design environment without breaching the process protocol Capacity Management of Quantum tape library system and Disks Ensuring integrity of supported environment and customer satisfaction in terms of technical and operational delivery Ensuring the SLR adherence given by customers and providing the reports to customer as applicable. Support supervisor to prepare process/design proposal and share with the LoBs & relevant stakeholders Analyse the data gathered and propose gaps and areas of improvement to the Customer. Share inputs with the Customer on the approach to meet these gaps & improvements Coordinate with the LoBs for communication of final outcomes to respective business units and subsequently to delivery units Interpersonal & Leadership Competencies People skills must be strong, with an emphasis on teamwork Excellent technical written verbal Communication skills Must be proactive in data gathering and issue resolution Works well and respects other disciplines of the project teams Strong negotiation and influence skills Ability to manage risk appropriately & to thrive in a team-oriented, fast-paced environment Ability to prioritize individual and team tasks and projects so that deadlines are met Other Experience & Education 4 years of experience with scripting, SQL, Middleware and Web components Effectively contributed to complex, dynamic projects of Enterprise scale 24*7 work environment Skill Requirements Ensure optimum Backup availability of the environment and performance of backup system Manage Backup (Netbackup/Avamar) and storage (EMC Data-Domain) solutions Excellent Understanding of Incident/Change/Problem Management procedures Manage/Test VERITAS Netbackup on various platforms (Windows/Linux/Unix/vSphere/Netezza). Work on VERITAS Netbackup and Avamar with any operating system platform (Windows/Unix/Linux) Document and implement changes to technical standards as required Collate & provide inputs in design environment without breaching the process protocol Capacity Management of Quantum tape library system and Disks Ensuring integrity of supported environment and customer satisfaction in terms of technical and operational delivery Ensuring the SLR adherence given by customers and providing the reports to customer as applicable. Support supervisor to prepare process/design proposal and share with the LoBs & relevant stakeholders Analyse the data gathered and propose gaps and areas of improvement to the Customer. Share inputs with the Customer on the approach to meet these gaps & improvements Coordinate with the LoBs for communication of final outcomes to respective business units and subsequently to delivery units Interpersonal & Leadership Competencies People skills must be strong, with an emphasis on teamwork Excellent technical written verbal Communication skills Must be proactive in data gathering and issue resolution Works well and respects other disciplines of the project teams Strong negotiation and influence skills Ability to manage risk appropriately & to thrive in a team-oriented, fast-paced environment Ability to prioritize individual and team tasks and projects so that deadlines are met Other Experience & Education 4 years of experience with scripting, SQL, Middleware and Web components Effectively contributed to complex, dynamic projects of Enterprise scale 24*7 work environment Other Requirements Ensure optimum Backup availability of the environment and performance of backup system Manage Backup (Netbackup/Avamar) and storage (EMC Data-Domain) solutions Excellent Understanding of Incident/Change/Problem Management procedures Manage/Test VERITAS Netbackup on various platforms (Windows/Linux/Unix/vSphere/Netezza). Work on VERITAS Netbackup and Avamar with any operating system platform (Windows/Unix/Linux) Document and implement changes to technical standards as required Collate & provide inputs in design environment without breaching the process protocol Capacity Management of Quantum tape library system and Disks Ensuring integrity of supported environment and customer satisfaction in terms of technical and operational delivery Ensuring the SLR adherence given by customers and providing the reports to customer as applicable. Support supervisor to prepare process/design proposal and share with the LoBs & relevant stakeholders Analyse the data gathered and propose gaps and areas of improvement to the Customer. Share inputs with the Customer on the approach to meet these gaps & improvements Coordinate with the LoBs for communication of final outcomes to respective business units and subsequently to delivery units Interpersonal & Leadership Competencies People skills must be strong, with an emphasis on teamwork Excellent technical written verbal Communication skills Must be proactive in data gathering and issue resolution Works well and respects other disciplines of the project teams Strong negotiation and influence skills Ability to manage risk appropriately & to thrive in a team-oriented, fast-paced environment Ability to prioritize individual and team tasks and projects so that deadlines are met Other Experience & Education 4 years of experience with scripting, SQL, Middleware and Web components Effectively contributed to complex, dynamic projects of Enterprise scale 24*7 work environment