Tower Lead (Support & Operations)
HCLTech · Hyderabad, Telangana, India
Applications are made on HCLTech's own site. We never sit in the middle.
Job description
Tower Lead (Support & Operations) India Tower Lead (Support & Operations) Hyderabad, Telangana Job Summary Role Summary The Observability & Datadog Engineer is responsible for designing, implementing, and managing enterprise monitoring and observability solutions using Datadog. The role focuses on proactive monitoring, performance management, incident reduction, root cause analysis, and improving service reliability across infrastructure, applications, cloud platforms, and business services. Internal observability frameworks emphasise Metrics, Events, Logs, and Traces (MELT), alert correlation, anomaly detection, dashboards, and SRE-driven operations. Key Responsibilities Key Responsibilities Design and implement end-to-end observability solutions using Datadog. Configure and maintain monitoring for: Infrastructure (Servers, VMs, Network, Storage) Cloud platforms (Azure, AWS, GCP) Containers and Kubernetes Applications and Microservices Databases and Middleware Build and manage: Dashboards Alerts and Monitors Service Level Indicators (SLIs) Service Level Objectives (SLOs) Implement Application Performance Monitoring (APM), Log Management, Distributed Tracing, and Synthetic Monitoring. Perform root cause analysis using metrics, logs, traces, and events. Reduce alert noise through correlation, automation, and threshold optimisation. Partner with Development, DevOps, Cloud, and SRE teams to improve application reliability. Automate monitoring deployment using Terraform, APIs, Python, or Shell scripting. Support incident, problem, and change management processes. Define observability standards, governance, and best practices. Skill Requirements Required Skills Datadog Infrastructure Monitoring APM (Application Performance Monitoring) Log Management Distributed Tracing RUM (Real User Monitoring) Synthetic Monitoring Network Performance Monitoring Dashboard & Alert Configuration SLO/SLI Management Datadog API & Integrations Technical Skills Linux & Windows Administration Kubernetes / OpenShift Docker Containers Azure / AWS / GCP CI/CD Tools REST APIs Terraform / Infrastructure as Code Python, PowerShell, Bash Observability Skills Metrics, Logs, Events & Traces (MELT) Monitoring Strategy Alert Correlation Anomaly Detection Capacity & Performance Management Incident Management Root Cause Analysis Other Requirements