Technical Lead (Support & Operations)

Job description

Technical Lead (Support & Operations) India Technical Lead (Support & Operations) Noida, Uttar Pradesh Job Summary **Architecture and Design**: - Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration. - Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules. **Integration and Migration**: - Oversee the integration of ServiceNow with other ITSM tools like Remedy. - Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services. **Configuration Management Database (CMDB)**: - Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data. - Implement best practices for CMDB health and usage, and continuously improve CMDB processes. **Implementation and Deployment**: - Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network. - Ensure successful deployment of ServiceNow solutions, including testing and validation. **Collaboration and Communication**: - Work closely with stakeholders to understand business requirements and translate them into technical solutions. - Provide subject matter expertise and guidance to the development team and other stakeholders. Key Responsibilities **Architecture and Design**: - Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration. - Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules. **Integration and Migration**: - Oversee the integration of ServiceNow with other ITSM tools like Remedy. - Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services. **Configuration Management Database (CMDB)**: - Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data. - Implement best practices for CMDB health and usage, and continuously improve CMDB processes. **Implementation and Deployment**: - Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network. - Ensure successful deployment of ServiceNow solutions, including testing and validation. **Collaboration and Communication**: - Work closely with stakeholders to understand business requirements and translate them into technical solutions. - Provide subject matter expertise and guidance to the development team and other stakeholders. Skill Requirements **Architecture and Design**: - Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration. - Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules. **Integration and Migration**: - Oversee the integration of ServiceNow with other ITSM tools like Remedy. - Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services. **Configuration Management Database (CMDB)**: - Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data. - Implement best practices for CMDB health and usage, and continuously improve CMDB processes. **Implementation and Deployment**: - Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network. - Ensure successful deployment of ServiceNow solutions, including testing and validation. **Collaboration and Communication**: - Work closely with stakeholders to understand business requirements and translate them into technical solutions. - Provide subject matter expertise and guidance to the development team and other stakeholders. Other Requirements