Subject Matter Expert (Support&Ops)

Job description

Job Responsibilities : Advanced Technical Leadership Act as final escalation point for critical network incidents. Lead diagnosis and resolution of complex network problems. Perform deep packet analysis and end-to-end network forensics. Provide technical leadership during major outages. Network Architecture & Engineering Design and review network solutions across: Campus Networks Data Center Networks Cloud Networking Hybrid Connectivity SD-WAN Network Security Platforms Review architecture against scalability, resiliency, and security standards. Develop high-availability and disaster recovery strategies. Reliability Engineering Define reliability metrics, monitoring standards, and operational KPIs. Conduct post-incident reviews and drive corrective actions. Reduce recurring incidents through engineering improvements. Lead performance tuning and network optimization initiatives. Automation & Innovation Develop network automation solutions using: Python Ansible Terraform REST APIs Build automated remediation workflows. Drive Network as a Code (NaaC) adoption. Vendor & Stakeholder Management Engage vendors during critical failure investigations. Manage relationships with technology partners and service providers. Provide technical guidance to project and delivery teams. Support audits, compliance requirements, and executive reporting. Mentorship Mentor L1 and L2 engineers. Develop troubleshooting standards and best practices. Lead technical knowledge-sharing sessions. Skill Requirements Skill Requirement : Advanced Technical Expertise Expert knowledge of: BGP MPLS SD-WAN EVPN/VXLAN Data Center Networking Network Security Cloud Networking (Azure, AWS, GCP) Load Balancers (F5, Citrix, A10) Automation Skills Python Ansible Terraform Git CI/CD integration Security Knowledge Firewall Architecture Zero Trust Networking NAC Solutions DDoS Mitigation Secure Access Service Edge (SASE) Other Requirements Skill Requirement : Advanced Technical Expertise Expert knowledge of: BGP MPLS SD-WAN EVPN/VXLAN Data Center Networking Network Security Cloud Networking (Azure, AWS, GCP) Load Balancers (F5, Citrix, A10) Automation Skills Python Ansible Terraform Git CI/CD integration Security Knowledge Firewall Architecture Zero Trust Networking NAC Solutions DDoS Mitigation Secure Access Service Edge (SASE) Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Show More Details Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Show More Details Advertising Cookies Provider Description Enabled Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Cookie Information Privacy Policy Terms and Conditions Consent to cookies from provider GoogleAnalytics Google Tag Manager Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more. Privacy Policy Terms and Conditions Consent to cookies from provider GoogleTagManager LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn Confirm My Choices Reject All Cookies Accept All Cookies