Administrator (Support & Operations)
HCLTech · Gautam Buddha Nagar, Uttar Pradesh, India
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Job description
Administrator (Support & Operations) India Administrator (Support & Operations) Gautam Buddha Nagar, Uttar Pradesh Job Summary Role Overview Looking for a ServiceNow ITOM Technical expert with experience in Event Management, Observability, Discovery, Service Mapping and ServiceNow ACC to support enterprise monitoring and operational visibility. Key Responsibilities • Manage and support ServiceNow ITOM Event Management platform. • Configure event rules, alert correlation, alert suppression and automation workflows. • Integrate monitoring tools with ServiceNow Event Management. • Support ServiceNow ACC, Discovery, MID Servers and Service Mapping. • Perform root cause analysis and troubleshoot monitoring incidents. • Collaborate with infrastructure, application and network teams. • Drive alert noise reduction and observability improvements. • Maintain documentation, SOPs and knowledge articles. Key Responsibilities Required Skills • ServiceNow ITOM • Event Management • Alert Management • ServiceNow ACC • Discovery & Service Mapping • CMDB • MID Server Administration • JavaScript & Flow Designer • ITIL Processes Monitoring Tool Integrations hands on experience like • ThousandEyes • Grafana • ELK Stack • Splunk • Dynatrace • AppDynamics • SevOne Preferred Skills • CSA/CIS-ITOM Certification Skill Requirements Other Requirements