Sr Administrator (Support & Operations)
HCLTech · Noida, Uttar Pradesh, India
Applications are made on HCLTech's own site. We never sit in the middle.
Job description
Sr Administrator (Support & Operations) India Sr Administrator (Support & Operations) Noida, Uttar Pradesh Job Summary Role Summary The Reporting Analyst is responsible for developing, maintaining, and delivering operational, governance, service performance, SLA, KPI, and executive reports. The role supports leadership teams with data-driven insights, dashboards, trend analysis, and customer-facing reporting. Key Responsibilities Prepare daily, weekly, monthly, and quarterly operational reports. Develop governance dashboards and management presentations. Track and report SLA, KPI, CSAT, MTTR, incident, problem, change, and service performance metrics. Collect, validate, and analyze data from ServiceNow, monitoring tools, and operational teams. Build executive-level summaries and Monthly Operations Review (MOR) reports. Identify trends, risks, and improvement opportunities through data analysis. Support customer governance meetings with reporting and analytics. Maintain report repositories, documentation, and reporting standards. Automate recurring reports using Power BI, Excel, or reporting tools. Coordinate with service towers (Unix, Windows, Storage, Backup, Network, Cloud, Security) for data collection. Required Skills Advanced Microsoft Excel (Pivot Tables, Power Query, Macros, VBA preferred) Power BI Dashboard Development ServiceNow Reporting KPI & SLA Reporting Data Analysis & Visualization Executive Presentation Skills Trend Analysis & Forecasting PowerPoint Reporting Data Quality Management ITIL Foundation Knowledge Preferred Tools Power BI Excel Advanced ServiceNow PowerPoint SQL PRTG / SolarWinds Reporting SharePoint Key Responsibilities NA Skill Requirements NA Other Requirements NA