Track Lead Cisco Unified Communications

Job description

Track Lead - Cisco Unified Communications India Track Lead - Cisco Unified Communications Job Summary The Track Lead for Support & Operations plays a critical role in managing operational efficiency and driving continuous improvement within the team. This position emphasizes problem-solving, adherence to client SLAs, and the empowerment of team members through effective leadership and communication. The Track Lead ensures that the support team meets client expectations while fostering a culture of innovation and excellence. Key Responsibilities 1. Enhance Operational Efficiency By Implementing And Optimizing On-Premise Cisco Collaboration Systems, Ensuring Accurate Management Reporting And Streamlined Information Flow. 2. Analyze Client Requirements And Ensure The Support Team Effectively Utilizes On-Premise Cisco Collaboration Tools To Meet And Exceed Client Expectations. 3. Lead And Mentor The Project Team, Fostering Transparent Communication Regarding Project Goals And Leveraging On-Premise Cisco Collaboration Technologies To Achieve Them. 4. Drive Innovation In Process Development By Proposing New Ideas And Improvements Related To On-Premise Cisco Collaboration Solutions, Contributing To Overall Organizational Progress. 5. Provide Tailored Solutions Using On-Premise Cisco Collaboration Capabilities That Align With Customer Needs, Ultimately Leading To Enhanced Business Outcomes. Skill Requirements 1. Proficient In On-Premise Cisco Collaboration Technologies. 2. Strong Problem-Solving Skills And The Ability To Analyze Client Requirements Effectively. 3. Excellent Leadership And Mentoring Abilities, With A Focus On Team Empowerment. 4. Solid Understanding Of Operational Management Principles And Continuous Improvement Methodologies. Other Requirements 1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Collaboration. 2. Optional But Valuable: Cisco Certified Network Professional (Ccnp) Collaboration