Trainee Voice
HCLTech · Minato Ku, Tokyo, Japan
Applications are made on HCLTech's own site. We never sit in the middle.
Job description
Trainee-Voice Japan Trainee-Voice Minato Ku, Tokyo Job Summary The purpose of this role is to handle calls, resolve customer issues, participate in training, and gather feedback to improve service quality. Key Responsibilities 1. Handle Inbound And Outbound Calls, Addressing Customer Inquiries And Providing Accurate Information. 2. Resolve Customer Issues And Complaints Efficiently, Ensuring High Levels Of Customer Satisfaction. 3. Adherence To Process To Ensure High Quality Customer Service 4. Participate In Training Sessions To Improve Product Knowledge And Communication Skills. 5. Gather Customer Feedback And Suggest Improvements To Enhance Service Quality. Skill Requirements null Other Requirements null