Senior Support Engineer

Job description

Senior Support Engineer India Senior Support Engineer Chennai, Tamil Nadu Job Summary "AWS Platform Support Engineer Job Title AWS Platform Support Engineer Experience 3 to 8 Years (can be adjusted based on requirement) Job Summary We are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services. Key Responsibilities Monitor and maintain AWS cloud infrastructure and platform services. Provide L2/L3 support for production incidents, service requests, and problem management. Troubleshoot infrastructure, application, networking, and performance-related issues. Manage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling. Perform root cause analysis (RCA) and implement preventive measures. Manage backup, recovery, patching, and disaster recovery activities. Monitor system health, availability, and performance using CloudWatch and other monitoring tools. Implement security best practices, IAM policies, and compliance requirements. Support CI/CD pipelines and deployment activities. Collaborate with development, DevOps, networking, and security teams. Automate operational tasks using scripting and Infrastructure as Code (IaC) tools. Maintain operational documentation, SOPs, and knowledge base articles. Participate in on-call support and incident management activities. Required Technical Skills AWS Services EC2 S3 RDS VPC IAM CloudWatch Lambda Route 53 ELB/ALB/NLB Auto Scaling SNS/SQS EKS/ECS (preferred) Operating Systems Linux (RHEL, Amazon Linux, Ubuntu) Windows Server (preferred) Monitoring & Logging Amazon CloudWatch CloudTrail Splunk ELK Stack Dynatrace/AppDynamics (preferred) DevOps & Automation Terraform CloudFormation Jenkins Git/GitHub/GitLab Ansible Scripting Python Shell Scripting PowerShell (optional) Database Knowledge MySQL PostgreSQL Amazon RDS DynamoDB (preferred) Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 3+ years of experience supporting AWS Cloud environments. Strong understanding of cloud networking concepts. Experience with incident management, problem management, and change management processes. Knowledge of ITIL framework and support operations. Ability to troubleshoot complex infrastructure and application issues. Strong communication and stakeholder management skills. Preferred Certifications AWS Certified Solutions Architect – Associate AWS Certified SysOps Administrator – Associate AWS Certified Cloud Practitioner AWS Certified DevOps Engineer – Professional (preferred) Key Competencies Production Support Incident Management Root Cause Analysis AWS Infrastructure Management Cloud Operations Automation & Scripting Performance Tuning Security & Compliance Problem Solving Team Collaboration Nice to Have Experience with Kubernetes (EKS). Experience with Datadog, Grafana, or Prometheus. Exposure to FinOps and AWS Cost Optimization. Knowledge of containerization using Docker. Experience in enterprise support environments with SLA-driven operations. " Key Responsibilities "AWS Platform Support Engineer Job Title AWS Platform Support Engineer Experience 3 to 8 Years (can be adjusted based on requirement) Job Summary We are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services. Key Responsibilities Monitor and maintain AWS cloud infrastructure and platform services. Provide L2/L3 support for production incidents, service requests, and problem management. Troubleshoot infrastructure, application, networking, and performance-related issues. Manage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling. Perform root cause analysis (RCA) and implement preventive measures. Manage backup, recovery, patching, and disaster recovery activities. Monitor system health, availability, and performance using CloudWatch and other monitoring tools. Implement security best practices, IAM policies, and compliance requirements. Support CI/CD pipelines and deployment activities. Collaborate with development, DevOps, networking, and security teams. Automate operational tasks using scripting and Infrastructure as Code (IaC) tools. Maintain operational documentation, SOPs, and knowledge base articles. Participate in on-call support and incident management activities. Required Technical Skills AWS Services EC2 S3 RDS VPC IAM CloudWatch Lambda Route 53 ELB/ALB/NLB Auto Scaling SNS/SQS EKS/ECS (preferred) Operating Systems Linux (RHEL, Amazon Linux, Ubuntu) Windows Server (preferred) Monitoring & Logging Amazon CloudWatch CloudTrail Splunk ELK Stack Dynatrace/AppDynamics (preferred) DevOps & Automation Terraform CloudFormation Jenkins Git/GitHub/GitLab Ansible Scripting Python Shell Scripting PowerShell (optional) Database Knowledge MySQL PostgreSQL Amazon RDS DynamoDB (preferred) Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 3+ years of experience supporting AWS Cloud environments. Strong understanding of cloud networking concepts. Experience with incident management, problem management, and change management processes. Knowledge of ITIL framework and support operations. Ability to troubleshoot complex infrastructure and application issues. Strong communication and stakeholder management skills. Preferred Certifications AWS Certified Solutions Architect – Associate AWS Certified SysOps Administrator – Associate AWS Certified Cloud Practitioner AWS Certified DevOps Engineer – Professional (preferred) Key Competencies Production Support Incident Management Root Cause Analysis AWS Infrastructure Management Cloud Operations Automation & Scripting Performance Tuning Security & Compliance Problem Solving Team Collaboration Nice to Have Experience with Kubernetes (EKS). Experience with Datadog, Grafana, or Prometheus. Exposure to FinOps and AWS Cost Optimization. Knowledge of containerization using Docker. Experience in enterprise support environments with SLA-driven operations. " Skill Requirements "AWS Platform Support Engineer Job Title AWS Platform Support Engineer Experience 3 to 8 Years (can be adjusted based on requirement) Job Summary We are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services. Key Responsibilities Monitor and maintain AWS cloud infrastructure and platform services. Provide L2/L3 support for production incidents, service requests, and problem management. Troubleshoot infrastructure, application, networking, and performance-related issues. Manage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling. Perform root cause analysis (RCA) and implement preventive measures. Manage backup, recovery, patching, and disaster recovery activities. Monitor system health, availability, and performance using CloudWatch and other monitoring tools. Implement security best practices, IAM policies, and compliance requirements. Support CI/CD pipelines and deployment activities. Collaborate with development, DevOps, networking, and security teams. Automate operational tasks using sc