Senior Analyst BillingInvoicing Lead To Cash

Job description

Senior Analyst - Billing/Invoicing Lead to cash India Senior Analyst - Billing/Invoicing Lead to cash Chennai, Tamil Nadu Job Summary The Senior Analyst – Order Management is responsible for overseeing end-to-end order lifecycle management, ensuring accuracy, timeliness, and compliance in order processing. The role involves coordinating with cross-functional teams, resolving escalations, and driving process improvements to enhance customer satisfaction and operational efficiency. Key Responsibilities Manage end-to-end order processing including order entry, validation, fulfillment, and invoicing - Review and validate customer orders for completeness and accuracy - Coordinate with sales, finance, supply chain, and logistics teams to ensure smooth order execution - Handle order-related escalations and provide timely resolution - Monitor order queues and ensure SLA adherence - Perform root cause analysis on order issues and implement corrective actions - Maintain accurate records in ERP/CRM systems - Support audits and compliance requirements - Provide regular reports and insights on order performance metrics - Identify opportunities for process automation and continuous improvement Skill Requirements - Bachelor’s degree in Business Administration, Supply Chain, Finance, or related field - 6-9 years of experience in order management, customer operations, or supply chain - Strong knowledge of ERP systems (e.g., SAP, Oracle) - Proficiency in MS Excel and data analysis - Excellent communication and stakeholder management skills - Strong analytical and problem-solving abilities - Attention to detail and high level of accuracy Other Requirements - Experience in shared services or global delivery environment - Knowledge of order-to-cash (O2C) processes - Exposure to automation tools or process improvement methodologies (Lean/Six Sigma)